Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.
Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.
Besides its SaaS business, Circles operates three other distinct businesses:
Circles.Life : A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles ’ SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
Circles Aspire : A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.
Jetpac : Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.
Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.
Title: BI Lead
Company: Circles - Jetpac
Location: Delhi NCR, India
Type: Full time
About [Circles – Jetpac]:
Jetpac, from Circles, is the coolest tech startup you will find, dedicated to making Travel super convenient and 100% hassle free. We're a bunch of rebels, renegades, and sometimes misfits, working together to change the Travel Universe. We grew 10x last year, with customers in >150 countries and availability in 10 different languages and currencies. At Jetpac, we take ownership and we lead! We are ambitious and resourceful Jetpac cadets, who would stop at nothing to get to the desired end outcome! If you think you've got the guts, the smarts, and the hustle to join us, then keep reading!
Job Overview
We're looking for a BI Lead to build and own the data backbone that powers every decision at Jetpac. This role demands someone who's equally strong technically and commercially: hands-on with SQL, data models and dashboards, but also strategic enough to shape how the company measures growth. You'll own the single source of truth for our metrics and partner closely with marketing, product, finance and leadership. If you're someone who gets a kick out of turning messy data into crisp answers, and can tell CAC from LTV from cohort retention in your sleep, you'll fit right in.
Key Responsibilities
Strategy & Ownership
Define and drive Jetpac's BI and reporting roadmap in line with business priorities
Own the company's core metrics framework (revenue, orders, CAC, ROAS, LTV, retention, churn) and be the single source of truth for them
Set standards for metric definitions, data quality and governance across teams
Prioritise incoming data requests and balance quick answers with long-term infrastructure
Data Modelling & Infrastructure
Design and maintain scalable data models and a clean semantic layer in the data warehouse
Build and own ETL/ELT pipelines from product, payments, marketing, CRM and support sources
Partner with engineering to improve event tracking, data collection and pipeline reliability
Set up monitoring and checks to catch data issues before stakeholders do
Dashboards & Reporting
Build and maintain self-serve dashboards for leadership, marketing, product, finance and operations
Deliver weekly and monthly business…