Job Description:
Role Title: Account Manager
Reports to: General Manager
Purpose of the Role
The role is responsible for managing assigned client accounts while overseeing the internal coordination and delivery of projects across the agency.
This includes maintaining strong client relationships, translating business objectives into actionable workflows, coordinating cross-functional teams, and ensuring all projects are strategically aligned, properly resourced, commercially responsible, and delivered to required standards and timelines.
Key Responsibilities
1. Client Management & Accountability
Serve as primary day-to-day client contact
Ensure all requests are clearly documented, approved, and aligned
Maintain structured, professional communication
2. Traffic & Workflow Management
Develop and manage workplans, timelines, and task allocation
Monitor all projects daily and enforce deadlines
Coordinate across Strategy and Creative for seamless execution
3. Operational Hygiene & Process Discipline
Maintain clear, structured, and up-to-date tracking of all projects and tasks
Ensure all work follows defined processes: briefing → alignment → execution → review → approval → delivery
Keep accurate and accessible records of: Briefs
Timelines
Feedback
Approvals
Ensure no work proceeds without proper documentation and alignment
Maintain visibility across all accounts at all times
4. Brief Development & Strategic Alignment
Translate client requests into clear, strategy-aligned briefs
Validate alignment with Strategist where required
Ensure all teams are aligned before execution
5. Creative Output Quality Control
Coordinate with Creative Director to ensure quality and timelines
Manage internal and client feedback loops
Ensure all outputs are reviewed and approved before submission
6. Creative Coordination
Ensure end-to-end delivery of all assigned projects, campaigns, and creative workstreams from briefing through execution, review, approval, and final delivery
Coordinate cross-functional teams across Strategy, Creative, Production, Digital, and Community Management to ensure seamless execution
Maintain alignment between strategic direction, creative quality, timelines, operational processes, and client expectations
Ensure all deliverables are completed to required standards, within agreed timelines, scope, and approval frameworks
7. Commercial Awareness & Profitability Discipline
Maintain awareness of scope, budget implications, and resource utilisation across all projects
Ensure work delivered aligns strictly with approved scope
Identify and flag scope creep before execution
Support efficient use of team time and resources
Escalate any risks to profitability to the Business Director
Location:
Accra
Brand:
Dentsu
Time Type:
Full time
Contract Type:
Permanent