Job Description:
As a Senior Martech Solution Consultant, you define the technical direction of large-scale personalisation ambitions and customer experience transformations. You translate future-state ambitions into concrete technical architectures, covering platform choices, integrations, delivery sequencing, and execution approaches.
To do so, you assess complex existing martech landscapes and design future-state architectures that enable advanced personalisation, decision-making, and orchestration capabilities across marketing, sales, and service. From there, you lead vendor scenario analysis and selection and translate architectural choices into phased roadmaps and high-level implementation plans.
You act as the architectural authority and sparring partner for senior business and IT stakeholders, working closely with strategy consultants, business analysts, and project managers to bridge vision and execution.
What You Will Do
Assess existing Martech platforms, integrations, and architectural constraints
Design future-state technical and solution architectures that drive new capabilities
Translate strategic use cases into platform, vendor, and capability implications
Compare and recommend architecture and vendor scenarios
Support vendor evaluation and selection with clear trade-offs and recommendations
Define implementation roadmaps and high-level delivery approaches
Provide architectural guidance and decision support across internal teams, vendors, and client stakeholders
Embed AI capabilities and implications into the overall vision, architecture, and roadmap
Clearly communicate architectural decisions and their impact to senior stakeholders
AI & Personalisation Perspective
AI is an integral part of this role: not as a bolt-on, but as a driver of future vision, strategic concepts, and roadmap decisions. You help clients understand how AI reshapes personalisation, decision-making, and time-to-value.
You guide clients from experimentation toward structural, scalable AI adoption within their Martech landscape.
Qualifications & Experience
7+ years of experience in Martech, CX, digital architecture, or technology consulting
Strong experience with enterprise Martech platforms such as: Salesforce (Marketing Cloud, Data Cloud, Customer 360)
Adobe (Experience Platform, Journey Optimizer, Analytics)
Braze or comparable engagement platforms
Proven experience translating future-state vision into technical architecture, roadmaps, and implementation approaches
Experience with vendor selection, road mapping, and implementation planning
Strong understanding of data, identity, orchestration, and integration concepts
Strong analytical skills to assess solution scenarios across technology, organisation, skills, and operating models
Experience guiding clients through complex architecture and transformation decisions
Trusted advisor to senior IT stakeholders, architects, and business leaders
Comfortable operating in complex, multi-stakeholder enterprise environments
Able to clearly explain architectural decisions and consequences to non-technical audiences
Structured, pragmatic, and outcome-driven, with a strong consulting mindset
Platform-agnostic with the ability to focus on capabilities rather than tools
Why This Role Will Help You Grow
You work on strategy-to-execution transformation engagements
You influence long-term Martech and AI-driven personalization strategies
You operate at architectural board and decision-making level
You help clients turn ambition into executable, future-ready roadmaps
You collaborate with talented colleagues who enjoy delivering impact while having fun together
Company Description
Merkle, a dentsu company, powers the experience economy. For more than 35 years, we've put people at the heart of digital business transformation. As the world's only integrated experience consultancy with deep roots in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth,…