WE'RE LUMA HEALTH.
Needing healthcare can be hard — getting care shouldn’t be.
We built Luma Health because we are all patients. We believe it should be easy to see and connect with our doctor. To get the care we need, when we need it.
So, we’ve created solutions to fix this problem. Our technology makes messaging easier, scheduling appointments more efficient, and it modernizes care delivery from beginning to end.
Sales Engineer
What YOU will do at Luma Health:
Deliver compelling live demonstrations of AI agents (voice and messaging) that create “aha” moments for clinical, operational, and IT audiences, using empathy and confidence to build trust throughout the deal cycle
Run discovery with healthcare organizations to understand their technical requirements and challenges, map current-state workflows, and connect each pain point to measurable value
Design, configure, and prototype customized AI-enabled workflows for specific prospects, including conversation flows, escalation paths, and EHR integration touchpoints
Persuade and present the art of possible: be the change agent in deals by challenging the status quo, de-positioning competitors, and recommending winning solutions
Build personal rapport with buyers at every level, from front-line staff to executives
Provide technical guidance to the sales team so they can understand and address customer needs
Explain integration architecture and concepts such as HL7, FHIR, and webhooks to both technical and non-technical audiences
Respond to RFPs and RFIs independently
Partner with Product Development to relay customer feedback and ensure seamless integration with existing healthcare systems
Work with Sales, Marketing, and Product on a cohesive go-to-market story for our AI offerings, and hand off clear, detailed workflow documentation to the Delivery team after a deal closes
Who You Are:
2+ years of experience as a Sales Engineer demoing AI agents or AI-driven workflows
Comfortable discussing API and integration concepts such as HL7, FHIR, and webhooks with both technical and non-technical audiences
Experience responding to RFPs and RFIs independently
Strong discovery skills with the ability to map current-state workflows and connect pain points to product value
Excellent presentation and demo delivery skills across clinical, operational, and IT stakeholders
Actively uses AI tools to drive personal productivity and find efficiencies in day-to-day work
Bachelor's degree or equivalent combination of education and experience
Previous experience in a startup or high-growth SaaS environment preferred
Familiarity with AI-powered voice and messaging products, workflow automation tools, and patient engagement platforms with the ability to demo and position these solutions within complex healthcare organizations is a plus
Bonus:
Worked as a sales engineer in healthcare technology
In-depth knowledge of one or more major EHR systems (Epic, Cerner/Oracle Health, athenahealth, eClinicalWorks, MEDITECH) including integration architecture, not just workflow familiarity
Proven experience with patient access and engagement workflows including scheduling, intake, referral management, and patient communication platforms
Solid understanding of Revenue Cycle Management concepts including eligibility verification, prior authorization, referral workflows, and billing processes
We Take Care of You!
Competitive Health Benefits: Luma Health covers 99% of the employee and 85% of the dependent premium costs.
Work Life Balance
Flexible Time Off
Wellness Programs
Discounted Perks
401(k) and Company Equity
Don’t meet every single requirement? At Luma Health we are dedicated to building an inclusive workplace so if you’re excited about this role but your past experience doesn’t align with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Luma Health is proud to be an Equal Employment Opportunity and Affirmative Action…