Marmon Foodservice Technologies, Inc.
As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway— you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.
Though you may not know us by name, you’ve most likely enjoyed meals and refreshments supported by our industry-leading brand portfolio. For decades, we’ve designed and manufactured foodservice equipment for some of the world’s biggest, most recognized consumer brands.
We are driven to innovate with a clear purpose in mind: revolutionizing the future of foodservice. Guided by our commitment to Doing Things That Matter, Leading at Every Level, and Winning a Better Way, we focus on delivering meaningful impact for our customers, our communities, and each other.
The Manager of National Services ensures National Service operations and Aftermarket readiness capabilities function as one disciplined, scalable system. The role creates value by strengthening dispatch and warranty governance, improving field-service execution, developing team capability, and establishing the standards and oversight required to support successful product introductions.
Through strong operational leadership, clear decision rights, and cross-functional coordination, this role improves service quality and cost performance while ensuring readiness risks are visible, owned, and addressed at the appropriate level.
Role Summary
The Manager of National Services is responsible for leading National Service operations and providing leadership and governance across service-readiness capabilities. The role is accountable for the performance, effectiveness, and continuous improvement of dispatch, warranty, claims, and readiness functions, ensuring service operations are disciplined, scalable, and aligned with customer and business needs.
This role establishes operating standards, performance expectations, and readiness governance while leading and developing the team responsible for day-to-day National Service execution and new product service readiness. The Manager ensures clear accountability across functions, monitors operational and readiness performance, removes systemic barriers, and escalates material risks that could impact service execution, product launches, customer experience, or cost-to-serve.
Working cross-functionally with Product, Engineering, Technical Training, Customer Support, and Field Service, the Manager ensures that National Service and Aftermarket Readiness operate as an integrated capability while maintaining clear functional ownership and decision rights.
Key Responsibilities
1. National Service Operations Leadership
Lead National Service operations across dispatch, warranty, claims, and service-readiness functions.
Establish clear priorities, operating expectations, performance standards, and accountability across the team.
Ensure consistent, efficient execution of service requests, warranty processes, and field-service coordination.
Maintain visibility to operational performance, capacity, service quality, and cost-to-serve.
Address systemic performance gaps and ensure corrective actions are implemented and sustained.
2. Dispatch, Warranty & Field Execution Governance
Establish governance and performance expectations for dispatch and warranty operations.
Ensure dispatch practices reinforce diagnostic validation, customer need, and appropriate cost-to-serve.
Ensure consistent application of warranty policies, approval practices, and escalation processes.
Monitor trends in dispatch accuracy, repeat service activity, warranty performance, and service outcomes.
Drive improvements that strengthen field execution and reduce avoidable service demand.
3. Aftermarket Readiness Governance
Establish and maintain the overall service-readiness…