Find your calling at Mercy!
The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards.
The Patient Access Representative will facilitate all components of the patient's entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record. This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies.
Position Details:
Patient Access Representative (Full-Time)
Mercy Hospital St. Louis
St. Louis, MO
Be the first smile patients see at Mercy.
Mercy Hospital St. Louis is seeking a compassionate, detail-oriented Patient Access Representative to join our Patient Access team. As a key member of the patient experience, you will serve as the first point of contact for patients and families, helping guide them through registration, scheduling, insurance verification, and financial clearance processes while delivering exceptional customer service.
What You'll Do
Welcome patients, visitors, and customers with professionalism, courtesy, and compassion.
Schedule appointments and accurately register patients into Mercy's systems.
Verify insurance eligibility, benefits, and authorization requirements.
Collect and update patient demographic and insurance information.
Obtain necessary consents, signatures, and documentation to meet regulatory requirements.
Assist patients with financial responsibilities, payment collection, and financial assistance referrals when appropriate.
Ensure patient records are accurate, complete, and compliant with Mercy policies.
Collaborate with physicians, clinical departments, and support teams to facilitate seamless patient care.
Maintain confidentiality and uphold HIPAA and other regulatory standards.
Support departmental goals related to patient access, revenue cycle performance, and customer satisfaction.
Qualifications
Required
High School Diploma or equivalent
Strong customer service and communication skills
Ability to work in a fast-paced environment while maintaining accuracy and attention to detail
Basic computer proficiency and data entry skills
Preferred
1-3 years of clerical, administrative, or customer service experience
Experience in healthcare registration, patient access, insurance verification, or medical office operations
Knowledge of medical terminology and insurance plans
Some college coursework
Ideal Candidate
We're looking for someone who:
Enjoys helping others and creating positive patient experiences
Demonstrates professionalism and empathy in every interaction
Thrives in a team environment
Has strong organizational and problem-solving skills
Can manage multiple priorities while maintaining accuracy
Physical Requirements
Ability to push, pull, and/or lift up to 50 pounds regularly
Ability to stand and walk for extended periods during shifts
Ability to reach, bend, kneel, twist, squat, and perform repetitive movements as needed
Position Details
Position: Patient Access Representative (Non-Exempt)
Location: Mercy Hospital St. Louis
Status: Full-Time
Schedule: 40 hours per week
Department: Patient Access
Why Mercy?
At Mercy, we are committed to bringing compassionate care and exceptional service to every patient we serve. Join a mission-driven organization where your work directly impacts the patient experience and helps support quality healthcare in our community.
Apply today and become part of a team that puts people first.
Why Mercy?
From day one, Mercy offers outstanding benefits - including…