About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.
Billing & Revenue Assurance Supervisor
Location: Frisco, TX | Full-Time | On-Site
About the Role
We are seeking an experienced Billing & Revenue Assurance Supervisor to lead a team responsible for ensuring the accuracy, integrity, and timely delivery of customer billing and payment data.
This is a hands-on leadership opportunity for someone who enjoys developing people, solving complex billing issues, improving processes, and using data to drive results. You will supervise a team of 7+ employees while partnering across Revenue Assurance, Audit, Finance, Operations, and other business teams to strengthen billing controls, reduce revenue leakage, resolve escalated issues, and identify opportunities for automation and continuous improvement.
The ideal candidate combines strong people leadership, analytical thinking, billing or revenue assurance experience, and a continuous-improvement mindset.
What You’ll Do
Team Leadership & Operations
Lead, coach, and develop a team of 7+ employees , creating clear expectations and accountability for performance.
Coordinate daily workflow, prioritize assignments, and ensure service and operational commitments are met.
Establish and monitor team metrics and key performance indicators to measure accuracy, productivity, quality, and timely delivery.
Address performance, attendance, and workflow issues while fostering a collaborative and inclusive environment.
Serve as an escalation point for complex billing, payment, and customer issues.
Billing & Revenue Assurance
Oversee the accurate and timely calculation and delivery of billing and payment data used for customer invoicing.
Help identify and prevent billing errors, revenue leakage, payment discrepancies, and process breakdowns.
Partner with Revenue Assurance Audit teams to investigate billing and payment issues, determine root causes, and drive resolution.
Support the development of controls and audit procedures that strengthen data integrity and billing accuracy.
Interpret customer contracts and work with internal partners to resolve billing and payment questions.
Process Improvement & Automation
Identify opportunities to simplify processes, reduce manual work, improve controls, and increase operational efficiency .
Partner cross-functionally to implement process improvements and automation opportunities.
Use performance data and trends to identify recurring issues and recommend sustainable solutions.
Develop, maintain, and improve Standard Operating Procedures to support consistent execution and knowledge sharing.
Build strong understanding of upstream and downstream processes to improve integration across teams.
What We’re Looking For
Required
Bachelor’s degree or 4+ years of relevant professional experience.
At least 2 years of people management, team leadership, and/or workflow coordination experience .
Experience in billing operations, revenue assurance, financial operations, payments, audit, or a related function.
Strong analytical and problem-solving skills with the ability to investigate complex issues and identify root causes.
Demonstrated ability to manage competing priorities in a deadline-driven environment.
Strong independent decision-making and organizational skills.
Excellent written and verbal communication skills.
Intermediate proficiency with Microsoft Excel .
Ability to collaborate effectively with both internal teams and external customers.
Preferred
Experience supporting high-volume or complex customer billing environments.
Experience with revenue assurance, billing audit, revenue leakage prevention, reconciliations, or payment operations.
Experience…