WHO WE ARE:
A New York landmark since 1901, Bergdorf Goodman represents the global pinnacle of style, service and modern luxury. With its rich history of showcasing leading and emerging designers, the iconic store at 5th Avenue and 57th Street—the crossroads of fashion—is a singular destination for discerning customers around the world. BG.com expands on Bergdorf Goodman's heritage, showcasing coveted collections for men and women in an unparalleled online shopping experience. Bergdorf Goodman is part of Exemplar Luxury Group, the luxury collective uniting coveted brands with unrivaled customer experiences.
Job Description:
WHO WE ARE:
A New York landmark since 1901, Bergdorf Goodman represents the global pinnacle of style, service and modern luxury. With its rich history of showcasing leading and emerging designers, the iconic store at 5th Avenue and 58th Street—the crossroads of fashion—is a singular destination for discerning customers around the world. BG.com expands on Bergdorf Goodman's heritage, showcasing coveted collections for men and women in an unparalleled online shopping experience. Bergdorf Goodman is part of Exemplar Luxury Group's portfolio of top luxury retail brands and real estate assets. For more information on the latest news and events at Bergdorf Goodman, visit bergdorfgoodman.com or follow the brand on Instagram and YouTube.
YOU WILL BE:
The Business Manager leads with a focus on customer service and relationship-building through the embodiment of Bergdorf Goodman's foundational Service Values: Excellence, Imagination & Graciousness. The ideal candidate demonstrates strong business acumen, with a deep understanding of both the departments and vendor's goals. You inspire performance, drives sales growth, and fosters a collaborative culture that delivers exceptional client experience while upholding the highest standards of luxury retail.
The CHANEL Business Manager serves as the ultimate leader and brand ambassador for CHANEL within Bergdorf Goodman. This key leader is responsible for inspiring, coaching, and developing an elite boutique team that consistently delivers world-class, personalized client service. By managing the strategic alignment between Bergdorf Goodman and CHANEL, the Business Manager drives top-line revenue, expands market share, and ensures every client interaction reflects the highest standards of both iconic brands.
Key Responsibilities
Strategic Leadership & Brand Ambassadorship
Dual Brand Stewardship: Champion the heritage, values, and luxury vision of CHANEL while upholding the high-touch culture of Bergdorf Goodman.
Business Development & Strategy: Partner closely with BG and CHANEL leadership to devise creative sales strategies, maximize growth, and exceed defined financial targets.
Buy & Merchandising Optimization: Participate in seasonal buy reviews, aligning inventory investment with deep analysis of client demand and emerging market trends.
Sales & Team Performance Management
KPI & Goal Achievement: Establish performance expectations and coach home-base associates to achieve individual sales volume targets and key performance indicators (KPIs).
Cross-Floor Engagement: Collaborate with store leadership to design and implement strategies that expand CHANEL’s exposure and availability to Out-of-Home Base (OHB) sellers across Bergdorf Goodman.
Training & Development: Oversee and facilitate all CHANEL education programs, including seasonal Collection Launches, Trunk Shows, Brand Selling Ceremonies, and operational guidelines.
Clienteling & Experiential Events
VIC Development & Retention: Develop and execute advanced clienteling strategies focused on deepening relationships with Very Important Clients (VICs) and cultivating an Emerging Private Client program.
Luxury Event Execution: Lead the end-to-end planning and execution of high-impact client events, private salon appointments, and trunk shows in partnership with CHANEL and BG stakeholders.
Visuals, Operations & Stakeholder…