About the Role:
Grade Level (for internal use):
08 About the Role
The Ratings Operations Services team at S&P Global Ratings supports the efficient and accurate delivery of the end-to-end ratings process, working alongside analysts and partners across Commercial, Data, Technology, and Compliance. The team is committed to operational excellence, continuous improvement, and the highest standards of quality and service. This is a hands-on, high-impact operations role that sits at the core of how S&P Global Ratings serves its customers every day.
What You'll Do
Complete key steps of the end-to-end ratings process for low- and medium-complexity transactions independently, maintaining pace and precision to meet customer and business needs
Guide analysts and business partners through ratings workflows, supporting the effective adoption of operational improvements and change management initiatives
Partner with colleagues across Commercial, Data, Technology, and Compliance teams to resolve day-to-day operational issues and contribute to continuous improvement efforts
Apply strong working knowledge of ratings processes, standard operating procedures (SOPs), and operating manuals to ensure quality, consistency, and compliance throughout execution
Identify process inefficiencies, contribute to problem-solving discussions, and support operational improvement initiatives that advance team performance and service delivery
Compensation/Benefits Information S&P Global states that the anticipated base salary range for this position is $47,000 to $53,000. Final base salary for this role will be based on the individual's geographic location, as well as experience level, skill set, training, licenses, and certifications. In addition to base compensation, this role is eligible for an annual incentive plan. This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here .
What We're Looking For
Required Skills and Experience
An S&P Global employee at this level would typically have 1+ years of relevant experience in operations or a client-facing role.
Ability to prioritize, multitask, and deliver high-quality output with pace and precision in a fast-paced, high-pressure environment
Strong interpersonal, written, and verbal communication skills with a customer service focus and the ability to guide and influence colleagues and cross-functional stakeholders
Self-starting mindset with demonstrated ability to take ownership, work independently and collaboratively, and drive tasks through to completion
Bachelor's degree required (see Items to Confirm for field of study clarification)
English: Required — Professional working proficiency (able to communicate clearly at work in everyday situations and write professional messages)
Preferred or Helpful Experience
Direct familiarity with ratings workflows, standard operating procedures, or operational standards within a financial services or regulated environment
Experience contributing to process improvement initiatives, operational efficiency projects, or change management programs
Additional Information
We require all candidates who reach the final stage of our interview process to attend at least one in-person interview, which is ordinarily at your nearest S&P Global Ratings office. This must be completed before we can proceed to an offer.
Employees are required to work from the office a minimum of two days per week.
Right to Work Requirements
This role is limited to persons with an indefinite right to work in the United States.
About S&P Global Ratings
At S&P Global Ratings, our analyst-driven credit ratings, research, and sustainable finance opinions provide critical insights that are essential to translating complexity into clarity so market participants can uncover opportunities and make decisions with conviction. By bringing transparency to the market through high-quality independent opinions on creditworthiness, we…