States considered: Parsippany, NJ
Role Description
POSITION SUMMARY
Accountable for assigned products, owning the product roadmap, vision, and strategy from cradle to grave, including budget guidance
Bring strong project leadership capabilities to coordinate cross-functional work, maintain momentum, and drive execution of roadmap priorities
Incorporate inputs from subject matter experts (SMEs) on a Cross Functional Product Team (CFPT) to define problem statements and prioritize product backlog
Lead the CFPT and sub-teams in product break-fix needs, constant maintenance, performance improvements, and delivering enhancements and innovations that create long-term customer value
Able to influence colleagues, stakeholders, and key executives through the use of data and logic
Attune to customer needs in veterinary medicine and their experience using our diagnostic products to be better positioned to delight our customers and improve animal health with product features
POSITION RESPONSIBILITIES
Define problem statements and product vision + strategy, and maintain product backlog by:
Conducting continuous product discovery, which is a sustained practice of experimentation and customer conversations to inform product development decisions, which is key to being acknowledged as a Voice of Customer (VOC) expert
Aligning with Commercial teams on product financial and strategic goals
Knowing the product users, product operations, and connecting the two into clear product requirements; this includes an in-depth understanding of veterinary needs and best practices within animal hospitals
Monitoring product performance and Key Performance Indicators (KPIs)
Providing ROI assessments for projects and understanding when to make tradeoffs in investing between projects and features
Bringing on-the-ground feedback into the product backlog with a long-term strategy in mind
Putting emphasis on continuous improvement and prioritization
Delivering on open items in product backlogs with a planned release schedule
Lead CFPT and sub-team collaboration by:
Guiding empowerment of these CFPTs to make key decisions
Assigning team-level Objectives and Key Results (OKRs)
Working effectively with other functions within Zoetis, which includes team building, facilitation, giving and receiving feedback, and promoting psychological safety
Clearly communicating priorities, decisions, and next steps to keep projects moving forward
Owning meeting cadence, agenda discipline, tracking, and follow-through across teams
Identifying and leveraging team members to come up with creative solutions to solve customer problems, and understanding that consistent innovation is the result of each product team member contributing their passion and their ideas
Holding teams accountable to results and not being afraid to sign up for these results
Being the VOC
Be an internal advocate, product expert, and product evangelist:
Driving all facets of product experience in new product launches across global markets, supporting customer, colleague, and company preparation efforts, and helping transfer materials and expertise to the commercial and medical teams
Communicating regularly with Commercial, Medical, and Support teams on product update and deployment plans, including creating documentation needed to assist with training and service
Tracking industry trends and the competitive landscape
Operating as product owner in the ZTD software release process
Working with a network of research veterinarians and/or experts in a variety of veterinary disciplines
Partnering with Zoetis Business Development (BD) and GMS External Supply/Procurement to negotiate or re-negotiate agreements, if applicable to the product
ORGANIZATIONAL RELATIONSHIPS
We empower our product teams to create value and solve hard problems in ways that our customers love, yet work for our business. Our product teams are cross-functional and durable, generally comprised of the Product Manager leading and partnering with key…