SUMMARY
Established in 1985, The ALS Association is the only national nonprofit organization fighting ALS on every front. By leading the way in global research, providing assistance for people with ALS through a nationwide network of chapters, coordinating multidisciplinary care through certified clinical care centers, and fostering government partnerships, The Association builds hope and enhances quality of life while aggressively searching for new treatments and a cure.
The Care Services Manager is responsible for developing professional and community relationships that will enable the Association to provide care and support to those living with ALS. As the Care Services Manager you will be responsible for the management of care services programs which may include but not limited to ensuring the uniform delivery of high quality, consistent services for individuals with ALS and their families and/or supervising of care services staff within an assigned territory area. The Care Services Manager will also facilitate education, information, benefit, and clinical resource navigation assistance to persons diagnosed with ALS and caregivers.
DUTIES AND RESPONSIBILITIES
May need to obtain via Intake form all necessary client medical, demographic information, and document to support families in meeting goals. Conducts specialized care consultations and needs assessments for people living with ALS caregivers, and families experiencing complex needs/situations or expertise area.
Actively manage a portfolio of clients, assuring client and caregiver needs are met within the capabilities of The ALS Association. May manage field staff in assigned territory to ensure that people living with ALS, caregivers, families are receiving the programs and services they need.
Provide information on programs, services, resources and printed/electronic educational materials and may have responsibility for oversight of program(s).
Coordinate referrals to and partnerships with healthcare providers and community agencies.
Evaluate, facilitate (as needed) and ensure the effectiveness of support groups in meeting the needs of the ALS community.
In collaboration with the CS Director and Managing Director plan the implementation of the program outcomes and evaluation process.
Ensure quarterly contact/engagement with those living with ALS and/or their caregivers.
Document all pertinent engagements with persons living with ALS, family, caregivers, or other healthcare professionals and ensure Care Services staff is documenting all engagements as per Care Services Standards.
Responsible for educating and informing the general public and professionals about the nature of ALS, its management, related research, and the services and mission of The ALS Association.
Serve as a member of the ALS Clinic multidisciplinary team and function as the liaison between the clinic and The Association; develop and maintain clinic relationships through ongoing interactions with clinic directors and team.
Provide professional in-service educational programs to ALSA staff and healthcare professionals such as: home health and hospice agencies, Durable Medical Equipment (DME) providers, and Skilled Nursing Facilities.
Participate in continuing education seminars, workshops, and conferences as available and necessary to gain knowledge on related topics.
Provide mentoring opportunities to new staff.
SUPERVISORY RESPONSIBILITIES This job may have supervisory responsibilities.
PHYSICAL REQUIREMENTS: Frequently required to stand
Frequently required to walk
Frequently required to sit
Continually required to utilize hand and finger dexterity
Occasionally required to climb, balance, bend, stoop, kneel or crawl
Continually required to talk or hear
Occasionally required to taste or smell
The employee must occasionally lift and /or move more than 40 pounds / frequently lift and/or move up to 20 pounds / continually lift and/or move up to 10 pounds
Specific vision abilities required by this job include: Close vision; Distance vision; Color vision; Peripheral vision; Depth perception and ability to adjust focus
WORK ENVIRONMENT: Occasionally exposure to wet and/or humid conditions (non-weather)
Occasionally work near moving mechanical parts
Occasionally work in high, precarious places
Occasionally work around fumes, airborne particles, or toxic chemicals
Occasionally exposure to outside weather conditions
Occasionally exposure to extreme heat or cold (non-weather)
Occasionally exposure to bloodborne and airborne pathogens or infectious materials
While performing the duties of this job, the noise level in the work environment is usually moderate
Additional remarks regarding work environment: Ability to drive locally and travel nationally on Association business as required. Ability to work occasional evenings and/or weekends for Association business and events
Specialized equipment, machines, or vehicles used: Use of Association or personal vehicles, durable medical equipment and or assistive technology
BASIC QUALIFICATIONS Bachelor’s Degree or related experience in social work, case management, health administration, allied and public health, nursing, or a related area required.
Minimum of Four years of related professional experience and/or training, or equivalent combination of education and experience.
Demonstrated ability to utilize management skills such as problem-solving, solid reasoning, critical thinking, budget/program planning, performance improvement, organizational planning, implementing, and monitoring performance standards
Knowledge of ALS is a plus, but not required
Experience with progressive neurodegenerative disease
Knowledge of Medicare, Medicaid, patient assessments skills, planning and case management preferred
ADDITIONAL QUALIFICATIONS Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information
PAY TRANSPARENCY:
The ALS Association’s pay range for this position is $50,649 - $79,346 annually.