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Growth Kitchen

Multi-site Operations Manager (London based)

Place: London, England, United Kingdom
Posted: 6 days ago

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Applies on apply.workable.com

The role

About Growth Kitchen

Growth Kitchen is on a mission to make eating great food the norm. We license well-known restaurant brands, such as GBK and The Athenian, into existing pubs, hotels and takeaways, so kitchen operators can sell food people already love from the kitchen they already run.

The role

We're hiring a Multi-site Operations Manager to get new kitchen partners live and keep them cooking to brand standard. You'll travel to sites across the UK, train kitchen teams on our brands, and help partners grow once they're up and running.

Every kitchen you launch is a new revenue stream for our partners, our brands and Growth Kitchen. It's a hands-on role with a lot of variety: one day you're on the line teaching a team a new menu, the next you're talking a partner through their sales and how to grow them.

You'll sit in the Account Management team and work closely with our Account Managers and Onboarding team. It's a great way to step out of a single kitchen and into working across many, with a clear path into Account Management as you grow.

What you'll do

Travel to partner kitchens across the UK to train teams and get new sites live

Train kitchen teams on food prep, cooking and presentation for each brand, plus the Growth Kitchen and brand playbooks, so every site launches to standard

Plan upcoming launches alongside running the current week's, keeping a busy schedule on track

Run on-site checks at live kitchens and help teams cook more accurately and consistently

Get hands-on when a site has a problem, and fix it with the team in the room

Have practical commercial conversations with partners about how they can grow their sales with us

Hand newly launched kitchens over smoothly to our Account Managers

Share what you see in the field with the Onboarding team so every launch gets better than the last

Be the face of Growth Kitchen in the kitchen: professional, positive and representing our standards

What you'll learn

This role is built to teach you how delivery restaurants work from the inside out. Within your first year you'll have seen it all:

How multiple restaurant brands are built, cooked and kept consistent across dozens of different kitchens

How delivery platforms like Deliveroo, Uber Eats and Just Eat work, and what drives sales on them

How pubs, hotels and takeaways run, and what makes a partner successful or not

The commercial side: margins, menus and how a kitchen grows its revenue

How a fast-growing startup launches, supports and scales a national network

Requirements

You've worked hands-on in restaurants or professional kitchens, whether as a chef, kitchen manager, AGM, GM or similar, and you can earn a kitchen team's respect quickly

You're happy travelling across the UK most weeks (paid), with flexible hours but never weekends or bank holidays

You're organised and self-sufficient, and can keep a full diary with lots of moving parts under control

You communicate clearly and can train and motivate a team you've only just met

You're curious about the commercial side of running a kitchen, not just the cooking

You're resilient and adaptable: no two kitchens are the same

You're hungry to learn, open to coaching and keen to take ownership

You're fluent in English and have the right to work in the UK

Benefits

A clear path into Account Management

Hands-on exposure to well-known restaurant brands, many kitchen operations and the delivery platform ecosystem

Real responsibility early on, and the autonomy to do the job your way

Competitive salary and stock options

Pension scheme and private health insurance

25 days' holiday plus bank holidays

Paid travel across the UK

Ambitious, fun people who care about doing things properly