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Cluttons

Senior business support executive - Valuation

Place: London, England, United Kingdom
Posted: 6 days ago

Applies on apply.workable.com

The role

We are looking for a proactive and organised Senior Business Support Executive to join the Business Support team. This role is deal for someone with good communication skills, a warm and professional demeanour, and the ability to support a busy team with efficiency and attention to detail.

The role is based in our London Head office 3 days a week with 2 days working remotely. You’ll be joining a collaborative Business Support team of six, working together to provide high-quality operational and administrative support across the business. You will work particularly closely with our Valuations team of 28 colleagues, providing dedicated senior Business Support and becoming embedded in their day-to-day ways of working. The role is based in our London office, allowing you to build strong relationships with the team while also supporting Valuations colleagues across the wider business.

Responsibilities

Business Support administration for the Valuation teams (e.g onboarding clients and suppliers, invoicing, adding new jobs to pipelines, document formatting)

Maintain accurate, organised and compliant electronic files throughout the lifecycle of an instruction, including shared drives and SharePoint sites

Take ownership of data quality across Valuation instructions, ensuring information is complete, accurate and updated in a timely manner

Monitoring of the shared Business Support inbox and task board

Provide appropriate reception and front-of-house cover as part of the wider Business Support team when required.

Use and support Valos as part of the valuation reporting process, maintaining accurate information and helping colleagues use the system effectively.

Answer overflow switchboard calls

Cover team members during leave

Develop a strong understanding of different client and lender requirements and ensure these are reflected within administrative processes

Identify tasks being undertaken by fee earners that could appropriately be transferred to Business Support, helping release capacity for technical and client-facing work

Manage competing priorities across different Valuations teams, communicating clearly where deadlines or requirements conflict

Requirements

Previous experience in Business Support, operations, team support or a similar role.

Excellent communication and interpersonal skills

Is highly organised and confident managing multiple competing priorities

Is confident working with senior stakeholders and can constructively challenge, chase and keep colleagues accountable for actions and deadlines

Confident using Microsoft Office, working with systems, processes and data

Has some experience coordinating or delivering smaller projects and process improvements

Professional attitude and ability to maintain confidentiality

Positive, proactive, and reliable

Is comfortable working in a busy, deadline-driven environment

Enjoys developing specialist knowledge and becoming embedded within the teams they support

Desirable

Experience using Valos or another valuation/reporting platform

Previous experience within property, surveying or Valuations

Experience supporting valuation reports or property-related instructions

Experience of Monday.com

Experience with client onboarding, billing and audit/compliance administration

Benefits

Holidays: 25 days increasing in line with length of service to a maximum of 30 days

Enhanced auto enrolment pension scheme - to help you save for the future

Life assurance - to protect your loved ones

Interest free season ticket loans

Cycle to work scheme - discounted bicycles

Flu and eye care vouchers - to keep you healthy

Employee Assistance Programme - 24/7 health & wellbeing support

Help@Hand Remote GP app - to give you and your family access to medical experts quickly

Platform hosting 1000s of discounts at your favourite retailers, restaurants, supermarkets, leisure & days out venues,gyms and more

Family & wellbeing policy - including enhanced maternity pay, menopause support, neurodiversity support, carer support, company sick pay and much more

Plus a Flexible benefits policy that allows you to pick and choose additional benefits as below:

Purchasing up to 5 days additional holiday

Discounted gym membership

Discounted dental insurance

Discounted private medical insurance

Discounted critical health insurance and more

We recognise that diversity in all its forms including but not limited to race, gender, age, sexual orientation, disability, and background - enriches our workplace and enhances our ability to serve our clients and community effectively. Our goal is to create a culture where everyone feels empowered to bring their authentic selves to work, knowing their unique perspectives are welcomed and appreciated. We actively seek applicants from all backgrounds and want you to get in touch even if you don’t have all the skills we have asked for - we will support you with the development you need.

Recruitment agencies

Cluttons will only pay agency fees where a signed agreement is in place and the agency has been instructed by a member of our HR team. We do not accept speculative or unsolicited CVs from any third party, including recruitment agencies. Any CVs submitted to Cluttons or any of our employees outside of our formal recruitment process, including those sent directly to hiring managers or other employees, will be deemed unsolicited and will not be eligible for any agency fees.