At myPOS, we’re all about helping businesses grow and get paid. We make payments simple, smart, and accessible for everyone, but we’re more than just payment solutions. myPOS is a partner in growth. From free multicurrency accounts to powerful e-commerce tools, we support business owners of all sizes and everyone who dreams of starting their own business.
We’re growing our team and looking for a Sales Support Specialist to help us make a real difference in fintech. Ready to join us and shape the future of payments? Let’s make it happen!
About the role
As a Sales Support Specialist, you will support our sales teams, resellers, agents and partners in their daily work across multiple European markets.
You will keep sales operations running smoothly. That means handling partner requests and orders, and keeping our CRM data clean and reliable. You will also turn data into insights that help the sales team perform better.
You will work closely with Sales, Partnerships, Customer Support, Finance and Product. Together you will fix day-to-day problems, improve workflows and help protect and grow revenue.
What you’ll do
Sales operations and partner support
• Provide daily operational and administrative support to sales teams, resellers, agents and partners
• Handle partner requests and inquiries, with timely follow-up and resolution
• Process, manage and track orders received through our Partner Platform
• Coordinate with internal teams to resolve operational issues
Performance and quality monitoring
• Monitor the quality of sales teams’ CRM records and work with the CRM team to fix gaps
• Prepare and run regular pipeline reviews with sales managers: flag stalled deals, overdue next steps and forecast risks
• Review sales call quality: listen to and assess calls against agreed standards, and share findings and coaching points with sales managers
• Track sales team performance and revenue KPIs through regular reports and dashboards
• Give sales managers the data, analysis and insights they need to make decisions and hit targets
Merchant activation and churn prevention
• Monitor merchant activation and give sales reps guidance and knowledge to turn sign-ups into active, transacting merchants
• Monitor early churn signals (falling transaction volume, inactivity, termination requests) and alert the right sales owner
• Support sales teams with retention actions and follow up on outcomes
• Build and share knowledge (guides, FAQs, best practices) that helps sales teams work more efficiently
Process improvement and automation
• Find opportunities to simplify processes and remove manual work
• Use AI tools and automation to speed up workflows, improve data quality and boost productivity
• Keep process documentation and internal guides up to date
This role is perfect for you if you are
• Well-organized, detail-oriented and comfortable managing many tasks and requests
• Data-minded: you notice when numbers don’t add up and want to know why
• A problem-solver who takes initiative and likes practical solutions
• Customer-focused and motivated by helping colleagues and partners succeed
• A confident communicator who can give clear, constructive feedback to sales teams
• Curious about new technologies, especially AI and automation
• Adaptable and able to prioritize in a dynamic, fast-paced environment
What you’ll bring
• 1–3 years of experience in Sales Support, Sales Operations, Sales Administration, Customer Success or a similar role
• Strong analytical and organizational skills, with attention to detail
• Good knowledge of MS Office, especially Excel (pivot tables, lookups, formulas)
• Experience with CRM systems, ticketing platforms or other business applications
• Understanding of sales pipelines and basic sales KPIs (conversion, activation, churn, revenue)
• Excellent communication skills and the ability to work well across teams
• Good command of English, written and spoken
• Familiarity with AI tools such as ChatGPT, Claude or Gemini, and interest in using them to improve everyday work
Nice to have
• Experience with HubSpot or similar CRM platforms (reports, dashboards, lists)
• Experience supporting sales teams, resellers or business partners
• Experience with call quality monitoring, sales coaching or training
• Experience with Zendesk, Jira, Asana or similar tools
• Background in fintech, payments or financial services
• Knowledge of an additional European language, especially Italian
What success looks like
• Sales reps spend more time selling and less time on admin and follow-ups
• Sales teams and partners get fast, accurate answers to their requests
• Sales teams have the guidance and knowledge they need to activate merchants faster
• Inactive and at-risk merchants are flagged early and handed to the right sales owner
• Pipeline reviews lead to clear next steps for each rep
• Sales call quality improves in a way we can measure
• Fewer manual tasks, thanks to simpler processes and automation
Why you should join myPOS
• Vibrant international team in a high-tech environment
• Annual salary reviews, promotions and performance bonuses
• myPOS Academy for upskilling and training
• Unlimited access to LinkedIn Learning courses
• Annual individual training and development budget
• Refer-a-friend bonus, because working with friends is fun
• Team building, social activities and networks on a multinational level
What we offer
• Excellent compensation package
• 25 days of annual paid leave (+1 day per year, up to 30)
• Full “Luxury” health insurance package, including dental care and optical glasses
• Meal vouchers of 102.26 EUR per month
• Fully covered Multisport card
• Fully covered public transport pass for Sofia
• Free coffee, snacks and drinks at the office
Who we are
Since 2014 we’ve been making payments easier and more accessible for businesses of all shapes and sizes. Whether you’re at the counter, selling online or on the move, we cover businesses with smart, accessible and affordable solutions.
Our mission is simple: help businesses get paid by using modern tech and new ideas, so payment challenges become a thing of the past.
Pro tip
Don’t worry about meeting every requirement. This job description is just that, a job description! Even if you don’t tick every box, apply anyway. This is your chance to grow, learn and build your career with us. We value potential over perfection, and we’re all about mutual growth!
Apply by filling in the form below and sending your CV in English!
myPOS is committed to providing equal employment opportunities. All qualified candidates will be considered for employment without discrimination based on age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, veteran status, race, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations, and ordinances.
Your application will be reviewed confidentially in line with the General Data Protection Regulation (GDPR). Personal information will be used only for the job application and stored only as long as the application process requires. Only shortlisted candidates will be contacted. Good luck!