Company Description
Rexel USA is one of the largest distributors of electrical products, data communication, wireless communication and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, Talley and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S.
Job Description
We are looking for a Will Call Operations to join our Talley team in Lenexa, KS!
Summary:
The Will Call Operations position performs functions strategic to enhance the Customer Experience (CX) specific to Will Call. Core responsibilities include providing a consistent CX emphasizing our Key Deliverables: Ease of Ordering, Product Availability, and Service Excellence. Enhancing the customer relationship by supporting their immediate and future needs. Will Call Operations will monitor customer wait time, order picking priorities, and customer checkout to ensure each customer leaves with a positive impression of Talley. Essential tasks include interfacing with Sales, Operations and our customers to prioritize and coordinate pick-up scheduling, facilitating return-to-stock of cancelled merchandise from Will-Call locations, and coordinating disposition of delinquent Will-Call orders.
What You'll Do:
Provide Quotes and Enter Orders accurately and utilize best practices for walk-in business, email, or phone
Proactively let customers know when orders are ready (email/phone)
Interface with Sales (as needed) to coordinate customer P/U scheduling
Utilize the Will Call calendar in Outlook and communicate priorities to Operations
Evaluate any remaining open orders at the time of customer pick-up and include if possible
Maintain standard protocol for 15-day Will Call pickup policy
Account for all printed (active) tickets weekly
Confirm/Close all signed tickets and scan them into DocuShare daily
Facilitate Will-Call Check-in and Check-out procedures utilizing sign-in sheets
Assist Operations in picking orders when there is downtime at the counter
Assist with customer checkout and loading materials into vehicles as needed
Escalating urgent Will-Call issues requiring higher-level attention
Responding to internal calls related to Will-Call service issues
Enter Quality Feedback Entries and assist with RGA’s
Organize and maintain the Will Call area including snacks
Displays strong work ethic and honesty and adheres to all company policies and procedures
Engages in work with a high sense of urgency, highly organized and detail-oriented
Be open to change and deal calmly and effectively with high-stress situations
Additional job duties and responsibilities may be added at any time, as business needs may dictate.
Job Duties Disclaimer:
The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.
Qualifications
What You'll Need
Forklift Certification is required
High School or GED - Preferred
Knowledge, Skills & Abilities
Product Knowledge for Carrier Contractor Applications
Strong organizational skills and time management skills
Sales and/or Customer Service experience preferred
Warehouse picking/packing experience preferred
Intermediate MS Excel, Word, and Outlook skills
Additional Information
Physical Demands:
Sit: Must be able to remain in a stationary position - Constantly – at least 51%
Walk: Must be able to move about inside/outside office or work location - Frequently – 21% to 50%
Use hands to finger, handle, or feel: Operates a computer and other office machinery - Occasionally – up to 20%
Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Occasionally – up to 20%
Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - Occasionally – up to 20%
Weight and Force Demands:
Up to 10 pounds - Constantly – at least 51%
Up to 25 pounds - Frequently – 21% to 50%
Up to 50 pounds - Occasionally – up to 20%
Working Environment:
Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Occasionally – up to 20%
Exposed to electrical hazards; risk of electrical shock - Occasionally – up to 20%
Handles or works with potentially dangerous equipment - Occasionally – up to 20%
Travels to offsite locations - Occasionally – up to 20%
Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.
#EVM123
Our Benefits Include:
Medical, Dental, and Vision Insurance
Life Insurance
Short-Term and Long-Term Disability Insurance
401K with Employer Match
Paid vacation and sick time
Paid company holidays plus flexible personal days per year
Tuition Reimbursement
Health & Wellness Programs
Flexible Spending Accounts
HSA Accounts
Commuter Transit Benefits
Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
Employee Discount Programs
Professional Training & Development Programs
Career Advancement Opportunities – We like to promote from within
Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce.
Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.