Job Opportunity
Job ID: 55035
Positions Location: Charlotte, MI Job Description General Purpose of Job: To
Description:
Positions Location: Charlotte, MI
Job Description
General Purpose of Job :
To provide a safe, secure and orderly environment so that quality, compassionate, accessible healthcare services can be provided without undue fear for personal safety and the safety of property.
Essential Duties :
This job description is intended to cover the minimum essential duties assigned on a regular basis. Team members may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.
Maintain a safe and secure environment for, and provide assistance to, Team members, patients, physicians, volunteers and guests of the University of Michigan Health-Sparrow (UMH-Sparrow).
Greet patients, visitors, and team members while patrolling UMH-Sparrow facilities. Serves as a role model for consistent demonstration of UMH-Sparrow values.
Respecting the Privacy and Confidentiality of those we serve, in accordance with HIPPA.
Screening at Emergency Department entrances looking for items that may cause harm to patients, visitors, team members and physicians. Maintain safe handling of dangerous weapons/ items. Appropriately render firearms safe and secure.
Provide visitors with information and direct them appropriately to departments, rooms and functions within UMH-Sparrow. Initiate problem solving when information is lacking (i.e. no doctors name, no paperwork, wrong building, wrong hospital.)
Recognize potential violent/disruptive behavior and assist with the intervention.
Learn various security technologies and software applications (IP cameras, Alarm Systems, Access Control Systems, ID Badging, Metal Detectors and X-Ray screening, Intercom Systems, Radios and Paging Systems).
Maintain current knowledge of UMH-Sparrow properties and related security technologies to ensure proper response to calls for service.
Assist with hazards (fire, water, chemical etc.) contain or call for assistance. Assist with housekeeping duties. Coordinate, direct and ensure an efficient team member response to fire alarms and chemical spills/leaks. Respond to alarms, code pages and calls for assistance.
Assists with setting up Incident Command Center, implementing appropriate facility lockdown and access control procedures. Manages pedestrian/ vehicular traffic and, as necessary, assists with decontamination procedures (staging and property collection).
Monitor control access to UMH-Sparrow properties/units in accordance with current policies and procedures. Including locking and unlocking buildings/offices and screening of visitors after hours. Assist team members with disorderly and/or combative individuals.
Monitor vehicle traffic, parking facilities and assist motorists as necessary. Conduct investigations associated with automobile accidents, theft, damage or malicious destruction.
Provide safe transport and safekeeping for various hospital monies and patient valuables.
Conduct investigations and submit reports for administrative review, such as reports of Investigation.
Perform other duties, as directed, associated with stat materials, medical records acquisition, Pharmacy, Laboratory, Radiology deliveries, medical assists, etc.
Identify the need for and utilize resources that serve those with language, visual or hearing challenges.
Job Requirements
General Requirements
• Demonstrates knowledge and maintains and respects patient right to privacy by following the HIPAA Privacy and Security policies and procedures. • Adheres to UMH-Sparrow values and standards of behavior (Caring, Innovation, Inclusion, Integrity, Teamwork). • Role model behaviors that value the diversity of our team members, patients and customers and supports creating an environment that is inclusive, welcoming and respectful. • Communicates with patients, families and customers using AIDET (Acknowledge, Introduce, Duration, Explanation, Thank). • Works in a safe manner and promptly reports any hazards identified in the work environment or related to assigned responsibilities.
Work Experience
See education License / Certification: • MI Driver License no restrictions and no excessive traffic violations as defined by H.R. Policy #607. • Michigan Concealed Pistol License (CPL) or obtained within 6 months of hire (must be eligible upon hire). • Must complete Criminal Justice Information Services (CJIS) Security Awareness Training Basic role within 30 days of hire and annually thereafter as assigned for role. • Must complete International Association of Healthcare Safety and Security (IAHSS) Basic Security Officer Certification within 6 months of hire. • Must complete BLS/heartsaver training within 3 months of hire and bi-annually thereafter. • Must complete required defensive tactics training within 3 months of hire and annually thereafter. • Must complete FEMA 100, 200, 700, 800 within 6 months of hire.
Education
• Bachelor’s Degree in Social Science program, Law, Emergency Management, Business, Public/Police/Security or Safety Administration. Minimum of 1 year of experience in a related field (customer service, or occupation in the criminal justice field). • OR • Associate degree in Security/Safety Administration, Criminal Justice, Law, English or Social Science. Minimum of 18 months of experience in a related field (customer service or occupation in the criminal justice field). OR • High school diploma or GED equivalent. Minimum of 2 years of experience in a related field (customer service, security, or occupation in the criminal justice field).
Specialized Knowledge and Skills
• Able to certify in unarmed self-defense and control techniques, as well as crisis prevention and intervention techniques during the probation period. • Able to show competency and/or ability to learn various computerized security technology and software programs during the probationary period. • Knowledge of good body mechanics and in good physical condition. • Able to demonstrate ability to work well under pressure. • Excellent communication and public relations skills (written and oral). • Basic knowledge of civil and criminal law. • Must be able to pass internal Security Officer Competency Test within 6 months of hire. • Is able to demonstrate adequate skills in unarmed self-defense, as well as verbal de-escalation and perform crisis prevention/intervention. This includes passing scenario based training to include stress inoculation. • Basic firearm safety and familiarization of firearms. • You must complete and pass a comprehensive public safety background investigation to include but not limited to: live scan fingerprinting, drug screening, psychological evaluation (PA330 only) and physical examination. To pass the background investigation for the live scan fingerprinting, officers must be compliant with requirements for access to Criminal Justice Information Services (CJIS). • Must be able to complete and successfully pass a background and livescan fingerprint check for access to Criminal Justice Information Services (CJIS) every 1 to 5 years, but not more than every 5 years.
University of Michigan Health-Sparrow is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
#LI-MR1
Job Family
Service/Support/Skilled Maintenance
Requirements:
Shift
Variable
Degree Type / Education Level
High School / GED
Status
Part-time Benefit Eligible
Facility
Sparrow Eaton Hospital
Experience Level
Under 4 Years