Number of Vacancies:
4
Time Type:
Full time
Worker Type:
Regular
Proposed Interview Date:
Thursday, December 10, 2026
Hours of Work:
37
Hiring Manager:
Maureen Cook
Contact Number:
01482 613361
Job Description Summary:
3 x Full Time Permanent Positions
1 x Part Time Permanent Position (28 hours)
Interviews will take place on 10th and 11th December 2026
For an informal discussion about the role, please contact Nikki Kirk on 07710 114039
ROLE AND PURPOSE
To provide a comprehensive floating support service for older and vulnerable people living in the Council’s stock of sheltered accommodation to enable them to maximise their independence in the community and remain in their own homes through advice, assistance and support.
Responsible for the maintenance, security and health and safety standards of sheltered schemes and to assist in the promotion and development of the service including supporting but not accountable or responsible for the induction and training of new and returning staff. We have several posts available full time and 1 part time .
PRINCIPAL ACCOUNTABILITIES:
1. To promote and safeguard the welfare of children, young people and/or vulnerable adults.
2. To provide home visits, follow up support and an electronic contact service to sheltered housing tenants to give advice and support relating to accessing welfare benefits, social care and mental and physical health including assistance with form filling and personal correspondence as requested. Client information will be recorded and viewed on corporate management information systems e.g. Northgate and liquid logic.
3. To undertake checks on premises to ensure that buildings and communal equipment/furnishings meet excellent standards of cleanliness, security and health and safety and to actively promote the use of communal facilities this includes but is not limited to; granting access to CCTV materials when required, fire safety checks, completing fire safety logs and reporting any defects and issues and escalating to team leaders if further action is necessary.
4. Installation and maintenance of Lifeline and other assistive technology equipment including programming and connection and explaining its use to individuals and carers and liaison with suppliers and other installers.
5. To assess the support needs of tenants and potential tenants to make recommendations on the frequency and type of contact and liaise with other services to respond to customers individual needs and aspirations, including those customers who have additional or complex needs. To be available to provide information to, and at times to lend practical support to the area housing team in carrying out their tenancy management responsibilities, this may on occasion involve attending multi agency meetings.
6. To ensure all tenants are contacted in accordance with their agreed needs and that any services required are alerted, this may include emergency services, social care and health and may involve making appropriate referrals to other agencies. All contact must be recorded accurately and in a timely manner in the agreed format which may be paper based or electronic.
7. To support the team leaders to promote the sheltered housing service, this includes but is not limited to explaining the sheltered service to potential tenants, meeting them on site during the accompanied viewing that is conducted by the allocations team and providing information about the scheme’s facilities, layout and social interaction opportunities as well as the support service that is provided.
8. To ensure that service operation records are maintained and accurately updated within agreed timescales for example mileage forms and vehicle checks, health and safety reports and other such information which ensures the service is run efficiently and effectively
9. Liaise effectively with older people related services and housing services to respond to customers ’individual needs and aspirations and explore and promote opportunities of social interaction for residents living in and around the scheme.
10. The Health and Safety at Work etc. Act 1974 and associated legislation places responsibilities for health and safety on Hull City Council, as your employer and you as an employee of the council. In addition to the Councils overall duties, the post holder has personal responsibility for their own health, safety and wellbeing and that of other employees; additional and more specific responsibilities are identified in the Council’s Corporate H&S policy.
NC1036.Sheltered Housing Support Worker.docx
Compensation Grades:
GRADES 4.
Pay Ranges:
£26,427.00 - £27,274.00
Job Classifications:
3- Not Politically Restricted - Designated As Not Politically Sensitive (Politically Restricted Posts), 6- Enhanced (Adult Workforce) - (Disclosure and Barring Service (DBS)), Casual - (Travel Allowance Policy), No - (Childcare Disqualification Requirement), No - (Statutory Post)
Benefits of Working of Hull City Council:
- A competitive salary
- An excellent pension through the Local Government Pension Scheme (LGPS)
- Initially 23 days annual leave depending on length of service. You will also get eight public holidays per year, and three additional days off, one in May/August and one during the Christmas/New year period
- Career development and learning experiences from a range of training courses and learning methods
- Supportive and forward-thinking culture
- Great career development opportunities
PLEASE NOTE: you MUST complete and submit your application by midnight prior to the closing date. For example: If the closing date is Friday 16 October 2026 then your application must be submitted by 11:59pm on Thursday 15 October 2026.
Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description. Provide examples to support your application rather than use of lists.
We are committed to increasing the diversity, equality, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply.
We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made. Equality monitoring information is not accessible by recruiting managers at any stage.
We reserve the right to amend the dates associated with this advert, which may include closing the advert early where required.
The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.
Online searches, including social media, may be carried out as part of the recruitment process.
We are committed to “our values” at the Council of People First, Respect, Learning, Ambition and Partnership. If these align with you then we welcome your application.