Watch Desk Systems Analyst - Texas
Make an Impact Where It Matters Most
At Intelliforce, we support mission systems that have to stay available, responsive, and understood around the clock. In this role, you will help support Watch Desk operations supporting complex production environments where system health, data movement, and rapid incident response directly affect mission execution.
You will work at the center of operations, monitoring systems and applications, identifying abnormal behavior, coordinating troubleshooting, and making sure the right teams are engaged when issues escalate. This is a strong fit for someone who stays calm under pressure, understands how systems behave, and knows how to turn technical information into clear operational decisions.
What Makes This Opportunity Stand Out
This role gives you broad visibility across the mission environment. You will work with operating systems, applications, data flows, networks, dashboards, alerts, logs, and performance metrics while coordinating with Tier 2, Tier 3, management, and other support teams.
You are not simply watching dashboards. You are helping determine what matters, what needs immediate action, and who needs to be involved. You will also help strengthen Watch Desk operations through better SOPs, documentation, reporting, and shift handoffs.
At Intelliforce, your work is visible and your judgment matters. Because we support prime programs, our teams stay close to meaningful mission work and the people relying on these systems. Because we are a small business, leadership is accessible, communication is direct, and strong performance gets noticed. Add in long-term stability, strong benefits, and a people-first culture, and this is an opportunity to take real ownership of operational mission support.
Here’s What Your Day-to-Day Could Include
Monitor operating systems, applications, services, and production environments for availability, health, and performance
Use dashboards, logs, alerts, and system metrics to identify abnormal behavior and emerging issues
Troubleshoot Linux operating systems, applications, data flows, and basic network issues
Monitor data ingestion and processing pipelines and investigate interruptions or performance problems
Perform authorized restart and recovery procedures in accordance with established SOPs
Create, update, and maintain incident tickets throughout the troubleshooting process
Document troubleshooting actions, results, incident timelines, and operational status
Follow Tier 1 troubleshooting procedures and escalate unresolved issues to Tier 2, Tier 3, management, or other support personnel
Support incident response and system restoration activities
Prioritize multiple simultaneous incidents based on severity and mission impact
Provide concise, accurate technical and operational status updates to engineers, management, customers, and mission stakeholders
Generate metrics and operational reports using multiple data sources
Develop, update, and maintain SOPs for Watch Desk personnel and customers
Maintain accurate shift logs and operational documentation
Conduct effective shift turnover and handoff activities
Work independently while coordinating closely with engineers and support teams in a 24x7 operational environment
Minimum Qualifications
Clearance: Top Secret Clearance with Polygraph, must be active. We do not have the ability to sponsor clearances
Citizenship: Must be a U.S. Citizen. We cannot sponsor visas
20 years of Systems Engineering experience on programs and contracts of similar scope, type, and complexity
Demonstrated experience planning and leading Systems Engineering efforts
Bachelor’s degree in Systems Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or a related discipline from an accredited college or university
Five additional years of Systems Engineering experience may be substituted for the bachelor’s degree
Security+ certification, or willingness to obtain it within six months
Required Skills
Strong Linux operating system knowledge
Experience using Linux command-line tools
Systems troubleshooting experience across hardware and software
Strong network troubleshooting fundamentals
Experience monitoring operating systems, applications, services, and system performance
Experience troubleshooting application and data-flow issues and escalating when required
Ability to read and interpret system health, performance, and operational graphs
Experience using logs, alerts, dashboards, and performance metrics to identify abnormal system behavior
Experience creating and maintaining incident tickets
Strong incident documentation and operational tracking skills
Ability to follow established SOPs and escalation procedures
Experience developing, maintaining, and updating SOPs
Ability to prioritize multiple technical issues based on severity and mission impact
Ability to provide accurate technical and operational status updates
Strong written and verbal communication skills
Ability to communicate technical information to engineers, management, customers, and other stakeholders
Ability to work independently with limited supervision
Ability to operate effectively in a 24x7 mission environment
Desired Skills
Familiarity with Jira and Confluence
Familiarity with analytical applications and system health verification
Experience with Rancher
Experience with Elasticsearch
Experience with Redis
Experience with NiFi and other data-flow technologies
Experience with Docker and Kubernetes
Experience with monitoring and observability tools such as Nagios, Grafana, and Prometheus
Familiarity with virtualization technologies
Understanding of AWS cloud concepts and services
Experience generating operational metrics and customer-facing reports
Experience supporting system restoration and incident response activities
Schedule
This position supports a 24x7 operational mission and follows a rotating 12-hour schedule in the Central Time Zone.
Day Shift:
Week 1: Sunday through Tuesday, 0500 to 1700
Off Wednesday through Saturday
Week 2: Sunday through Wednesday, 0500 to 1700
Off Thursday through Saturday
Mid Shift: Week 1: Wednesday through Friday, 1700 to 0500
Week 2: Wednesday through Saturday, 1700 to 0500
Candidates should be comfortable working a rotating operational schedule and supporting shift turnover, handoffs, and continuous mission coverage.
Compensation Range: $161,000.00 - $207,000.00
This salary range reflects our current market estimate for the role. Final compensation will depend on your experience, technical background, overall qualifications, and alignment with the position. We evaluate each candidate thoughtfully, so offers are shaped around the value you bring to the team
Why Intelliforce? Because you matter—your work, your growth, and your well-being.
At Intelliforce, we don’t just push the boundaries of technology—we partner with some of the most mission-driven teams in defense and beyond to solve challenges that truly matter. As a Systems Engineer here, you won’t just contribute to projects—you’ll help shape outcomes that make a real-world impact.
We also know that great work starts with a great environment. That’s why we invest in you: Ample PTO to rest and recharge—plus all federal holidays and your birthday off, just because.
Multiple medical plan options , including ones with zero deductible or premium for employees.
Generous 401(k) with immediate vesting—because your future matters now.
Exciting bonus opportunities , from profit sharing to quarterly awards and President’s Club recognition.
A culture of collaboration, connection, and fun , with regular team activities that go beyond the work.
Ready to grow with purpose?
At Intelliforce, your career will flourish in a place where innovation thrives and people come first. Join us—and let’s build something meaningful together. You can reach us at careers@intelliforce-itsg.com or schedule a call with our Director of Recruitment, just visit this link to view their calendar: https://calendly.com/amwolfe-intelliforce-itsg/30min .
Equal Opportunity Matters
Intelliforce-IT Solutions Group, LLC is proud to be an Equal Opportunity/Affirmative Action Employer. U.S. Citizenship is required for most positions.
Need accommodations during the application process? We’re happy to help. Reach out to us at Recruiting@intelliforce-itsg.com with your specific request.