HSPG’s mission is to put a roof over the heads of the people who need it most.
Having somewhere to call home is one of our most important basic human needs. The housing shortage presents one of the biggest social crises in the UK. We’re here to create thousands of homes to alleviate that.
HSPG is a social impact real estate company: building partnerships, creating homes, developing communities. At the heart of our Living Sector platform is PPHA , the Group’s For Profit Registered Provider: co-owned in a Joint Venture by HSPG and global investment firm Sixth Street. We are backed by over £1bn, made up of equity and debt. As one of Homes England’s Strategic Partners, we have an additional £150m to deploy. We deliver Section 106 and grant-funded Affordable Rent and Shared Ownership homes at scale.
We can only scale at our desired pace through innovation. We are living through one of the most significant technology shifts in history, and we plan to drive our growth through tech-first, AI-enabled solutions. We expect everyone on the team to look for the tech solution first.
PPHA ’s north star is to create homes for more than 8,000 families and individuals by 2030.
THE ESSENTIALS
Platform: Group
Status: Full time, permanent.
Working arrangement: We typically work 4 days in the office, 1 day from home.
Hours: 37.5 hours per week.
Start: ASAP
CORE MISSION
Your core mission is to be the unlock for everyone else in the business.Our flywheels depend on our teams acquiring, delivering, selling and managing homes for our customers, and they can only do that when the business around them works. This is a Group role, but today the business is almost entirely Archie, so that is where your focus sits.
You own how efficiently we work: the people we hire and keep, the processes we use, the systems and AI we run on, and how we communicate. You create an environment where brilliant people can do their best work, leaders can effectively lead, technology makes us better, and defined ownership means the business moves at pace, with precision.
Your output is clearly evidenced on the bottom line. Better processes and AI across the business keep our overheads intentionally lean as we grow. You are a talented generalist who gets sh*t done, rather than holding multiple meetings about how you'd do it. You have the authority and confidence to lead the people in the function, while staying close enough to the detail to spot problems, challenge inefficiency and step in when something needs to move. You are a doer, not only a leader.
THE BENEFITS
25 holiday days per year;
4 ‘Me Days’ per year (take a Me Day – focus on you);
Team social events and trips;
Wellness allowance of £70 per month to be used for gym, classes, physio or other wellness costs;
Private healthcare with Vitality;
Mintago financial platform;
Drive Electric salary sacrifice;
Enhanced maternity, paternity and parental leave;
Employee referral scheme: £2,000 towards a getaway of your choice
SPECIFIC EXPERIENCE
Experience leading operations within a comparable environment. Track record managing third-party managing agent relationships at a senior level.
OBSESS
You obsess over:
Customer experience: ensuring every PPHA customer is well-housed, well-supported and receiving an exceptional experience.
Performance: holding every part of the operating chain to account, from internal delivery teams to managing agents and block managers.
Continuity: the seamless handoff across the PPHA flywheel, from transactions through delivery, sales and operations, and into the finance and investment function, so nothing is lost between teams.
AI-enabled systems: building a tech-forward, AI-enabled operational function that is efficient, scalable and future-proofed.
EXCEL
You excel at:
Problem solving: the ability to take a complex or hard-engrained problem and create innovative solutions that considerably increase efficiency and process time.
Leadership and people development: measurably improving people through influence, clear coaching, honest feedback and a genuine belief that investing in people’s growth is the most important responsibility a leader holds.
Third-party management: getting the best from managing agents, block managers and LA partners without losing control or standards.
Commercial awareness: understanding how operational decisions affect customer outcomes, investor returns and the long-term performance of the platform.
90-day wins
Early traction and strategic control.
Deep understanding of PPHA’s housing portfolio, operational performance and key relationships (managing agents, LAs, Homes England) developed.
Full ownership of delivery pipeline, lettings, shared ownership sales and housing management operations established.
Clear assessment of managing agent contract performance completed, with improvement plan in place where needed.
Strong relationships built with the team, SLT and key local authority and Homes England partners.
New performance reporting rhythm implemented and operating effectively.
Analyse processes within the functions in your area of responsibility and recommend areas for process improvements, deletions, optimisations and automations.
12-month impact outcomes
Material impact and results within first 12 months.
PPHA’s operational functions running at a consistently high standard across delivery, lettings, housing management and sales.
Void turnaround times and lettings performance materially improved against a clear baseline.
Managing agents held to contract standard with escalation processes that resolve issues before they become risks.
Customer satisfaction and TSM scores improved by at least 25%, with a clear roadmap for continued progress.
The efficiency and output of the sales function optimised, with clear pipeline management and improved performance across lettings, shared ownership and resales.
PPHA positioned for portfolio growth with scalable operations processes in place.
Core behaviours
ACCOUNTABILITY
You are accountable for:
Post-exchange delivery and handover operations.
Housing management quality, including managing agent performance (AR and SO).
The operations of the sales function, including lettings, shared ownership, sales and resales.
Leadership of the Head of Delivery, Head of Housing and Head of Sales.
You are not accountable for:
Anything pre-exchange, which sits with the Transactions team.
The investment and finance functions.
Business operations, including People, Marketing and Brand.