Client Services Associate - Mailroom
SPS Global is seeking a Client Services Associate - Mailroom who thrives in a fast-paced office environment and takes pride in delivering exceptional customer service, accuracy, and operational excellence.
This role supports mailroom operations across multiple nearby sites, ensuring the timely processing, tracking, and delivery of incoming and outgoing mail and packages. The ideal candidate is detail-oriented, dependable, safety-conscious, and committed to maintaining a professional and organized workplace.
Responsibilities
You will be responsible for supporting efficient mailroom operations across assigned locations.
Mail & Shipping Operations
Receive, sort, process, and distribute incoming mail and packages.
Prepare and process outgoing mail and shipments, including metering, packaging, and documentation.
Deliver inbound and outbound mail and packages to designated locations in a timely manner.
Maintain accurate inbound and outbound logs and update chain-of-custody tracking systems, as applicable.
Monitor and communicate delivery status and notify employees of incoming packages as needed.
Handle time-sensitive, confidential, and sensitive materials in accordance with established procedures.
Respond to mailroom inquiries and provide courteous, professional assistance to employees and clients.
Accuracy, accountability, and timely delivery are essential to keeping mailroom operations running smoothly.
Multi-Site Mailroom Support
Provide mailroom support across multiple sites within close proximity, as assigned.
Coordinate daily tasks and deliveries according to site requirements and established priorities.
Follow instructions from the site manager or team lead to ensure consistent service across locations.
Communicate delivery issues, discrepancies, and operational concerns promptly.
Adapt to varying site needs while maintaining service quality and efficiency.
Flexibility and reliability help ensure consistent mailroom services across all assigned locations.
Equipment & Office Services
Operate mail processing equipment, postage meters, copiers, multifunction devices, and binding equipment.
Monitor equipment functionality and replenish paper, toner, and other supplies as needed.
Assist with copy, print, and other related office services requests as assigned.
Report equipment issues and submit work orders when maintenance or repairs are needed.
Maintain a clean, organized, and orderly mailroom and work area.
Your attention to detail helps maintain efficient workflows and minimize service disruptions.
Safety & Operational Standards
Follow established business procedures, company policies, and safety guidelines.
Handle packages, boxes, paper, and files safely, including items weighing up to 55 lbs.
Maintain accurate records and follow appropriate handling and documentation procedures.
Participate in cross-training to develop knowledge of mailroom operations and provide backup support to team members.
Take direction from the site manager or team lead and complete assigned tasks within established deadlines.
Perform other related duties as assigned.
Safety, teamwork, and adherence to established procedures are essential to success in this role.
What Success Looks Like
Mail and packages are accurately processed, documented, and delivered on time.
Confidential and time-sensitive materials are handled appropriately.
Inbound and outbound logs are complete and accurate.
Multiple assigned sites receive reliable and consistent mailroom support.
Equipment and work areas remain functional, organized, and ready for daily operations.
Employees and clients receive friendly, professional, and responsive service.
Safety procedures and company policies are consistently followed.
What We're Looking For
High school diploma or equivalent required.
Previous experience in mailroom operations, shipping and receiving, package handling, or office services is preferred.
Strong customer service skills and a friendly, cooperative attitude.
Excellent attention to detail, organization, and time management.
Ability to follow instructions, established procedures, and safety requirements.
Ability to maintain accurate records and learn computer-based tracking systems.
Professional verbal and written communication skills.
Ability to work independently and collaboratively in a fast-paced environment.
Flexibility to support multiple nearby sites and participate in cross-training as needed.
Ability to lift and carry items weighing up to 55 lbs. and perform physical tasks associated with mailroom operations.
A valid driver's license and acceptable driving record may be required if driving is part of the assigned duties.
Ability to successfully complete required background checks and fingerprinting, as applicable.
Why This Role Matters
Mailroom operations are essential to daily business continuity. From ensuring packages reach the right recipients to maintaining accurate delivery records and protecting confidential materials, your work helps keep employees productive and business operations running smoothly.
If you're dependable, detail-oriented, and take pride in providing excellent service, we encourage you to apply.
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.
Vacancy Status:
This posting is for an existing vacancy.
Pay Range
$23 — $23 USD
WHAT WE OFFER
Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
Bonuses: Are available for employee and client referrals for current employees.
Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is a global workplace solutions and business transformation company operating in more than 20 countries . Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.
Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
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