POSITION DESCRIPTION
Position Title
Human Resources Officer
Location
Pemberton View Office, 10 Somerset Drive Albury
Status
Full Time
Industrial Instruments
The Lutheran Aged Care, NSWNMA and HSU NSW Enterprise Agreement 2023 (as amended)
Reporting to
Human Resources Manager
Last Reviewed
October 2026
Lutheran Aged Care - Overview
Lutheran Aged Care (LAC) Albury is a significant service organisation providing a range of aged care services across a number of facilities and the community, designed to meet customer needs. LAC is an independently run, Not for Profit Company primarily funded by the Commonwealth. The organisation has a business structure incorporating the Lutheran Church of Australia (NSW district), the Board of Governance and Chief Executive Officer. The services that are part of this structure are Dellacourt Residential Aged Care facility, Yallaroo Residential Aged Care facility, Home Care Services, Emily Gardens Residential Aged Care facility, Nicholson Park and Pemberton View Independent Living Villages, Administration & Support Services (including pastoral care and volunteer coordination). LAC employs approximately 350 staff (including casuals) comprising nursing, personal care, maintenance, management and administrative staff.
Role Objective
In conjunction with the HR Manager, the Human Resources Officer (HRO) position is responsible for administering and reviewing activities associated with human resources including Work Health and Safety, Worker’s Compensation, HR compliance reporting, recruitment and selection, supporting structures and conditions of employment, remuneration and benefits. The role consults with all but ensures compliance with and advises managers on statutory obligations (i.e. awards legislation, Fair Work Act, NSWNMA and HSU NSW Enterprise Agreement and community expectations. The HRO is also responsible for the recruitment and engagement of appropriate volunteers to support our residential Wellness and Engagement (Lifestyle) teams.
Key Result Areas & Responsibilities
HR Structure & Strategy
In conjunction with the HR Manager, develop, communicate and implement HR strategies, action plans, policies and work practices in conjunction with LAC strategic plans, business needs, legislative changes and aged care standards.
In conjunction with the HR Manager, assist with the implementation and development of relevant HR systems (inclusive of basic HR management tools) and programs to manage and improve performance and culture, including but not limited to Work Health and Safety behaviour and practice.
In conjunction with the HR Manager, act to minimise industrial relations issues in all areas of the business; manage industrial relations complaints to effective outcomes; liaise with industry advisers, union representatives, staff and management in developing solutions to workplace / employment relations issues.
Provide advice and coaching support for managers regarding HR practice, programs and implications.
In conjunction with the HR Manager, monitor and analyse relevant HR indicators and in consultation with the HR Manager, managers and CEO, implement appropriate action; provide regular HR metric reports to CEO and Managers.
Coordinate Worker’s Compensation Claims and Injury Management processes for the organisation; provide timely and effective management of claims for injured workers; work with all internal and external parties with the goal of a safe and quick return to work for injured staff; manage workers compensation expenses to minimise the Worker’s Compensation Premium.
Establish and manage confidential record keeping systems for staff files.
Participate as required in staff recruitment and employment ensuring currency and compliance of practices.
Participate in staff and counselling and disciplinary meetings to ensure currency and compliance of practices.
Communication
Contribute to organisational communications in regard to HR information.
Develop effective regular communication with the relevant unions and Industry Peak bodies in regard to industrial advice.
In conjunction with the HR Manager, obtain data from outside sources as directed/required for reports and presentations.
Liaise with the senior management team and other managers.
Utilise recognised communication tools within the organisation.
Technology
In conjunction with the HR Manager, provide advice to management on electronic HR systems opportunities for improvement as relevant.
Deliver HR transactional services that support the functional area’s operations and meets the needs of multiple stakeholders.
Ensure current knowledge of computer and other systems used in the organisation. Particularly those utilised as prime communication tools.
Team
In conjunction with the HR Manager, provide assistance and support to the senior management team.
Provide assistance and support to other managers and team members as identified.
Work Health & Safety
In addition to responsibilities to work within established WHS frameworks and injury management, the following generic responsibilities apply to the role for WHS:
Ensure the work health and safety of all staff, contractors, visitors and clients in the delivery of care services.
Regularly review and monitor systems of work for best practice in work health and safety.
Take reasonable care for your own WHS ensuring that actions or omissions do not adversely affect the WHS of others in the workplace.
Understand the operations and general hazards / risks in the workplace and monitor performance regarding incidents, hazards and risks.
Ensure mechanisms exist for consultation with staff regarding WHS issues.
Consult with staff and take into account their opinions prior to making a WHS related decision.
Participate in the Budget process to allocate appropriate resources to eliminate / minimise risks.
Lead by example and provide visible commitment to WHS and procedures.
Contribute to the ongoing development of LAC’s WHS procedures.
Participate in the development of formal Disaster and Emergency Management plans.
Manage and respond to disasters and emergencies to ensure the WHS of everyone.
Monitor staff compliance and attend specific WHS meetings, training sessions and related events as required.
Ensure that staff work within their capacity, experience and training.
In conjunction with the HR Manager, conduct incident investigations, record findings and make recommendations for improvement/action.
Control the work environment and take immediate action to rectify any unsafe situations or acts.
Consult, cooperate and coordinate activities with service providers as appropriate.
Liaise with WorkCover inspectors, union representatives, insurers and external return to work coordinators as required/instructed.
Immediately advise the Human Resources Manager of staff injuries, serious incidents and other incidents.
Support injured staff working under return-to-work programs.
Maintain equipment safety through recognised maintenance systems.
Organisational
In conjunction with the HR Manager, participate in the quality management program of the organisation; comply with audit requirements and participate in audits as directed.
Demonstrated commitment to Lutheran Aged Care Mission, Philosophies and Values.
In conjunction with the Residential Care Facilities, coordinate recruitment and engagement of appropriate volunteers to support the Wellness and Engagement (Lifestyle) team, which in turn, will seek to maintain or improve the quality of life outcomes and capacity of residents to maintain or improve their (the resident’s) level of independence and engagement.
Personal Qualities
Honesty, initiative, integrity, reliability and discretion
Cooperation and team participation
Communication and interpersonal skills
Empathy and consideration for older persons
Takes initiative for own professional development
Self motivation and organisation.
Selection Criteria
Essential
A bachelor or higher qualification in Human Resource Management or a related discipline accompanied by a minimum of 3-5 years relevant experience.
Demonstrated understanding of relevant employment legislation including Fair Work Act.
Demonstrated Understanding of the Work Health and Safety legislation and Worker’s Compensation Insurance requirements under Workcover.
Excellent communication (written and oral) and interpersonal skills.
Advanced organisational skills and ability to manage multiple agenda through effective prioritisation.
Demonstrated conflict management, workplace investigation and problem resolution skills.
Demonstrated ability to work effectively within multiple teams.
Strong customer service ethic and demonstrated ability to exceed customer expectations.
Intermediate to advanced level of computer literacy and use of Microsoft Suite including Word and Excel and experience in utilising end-to-end HRIS.
Demonstrated ability to meet organisational values, including acting with integrity, compassion and dignity.
Desirable
Demonstrated understanding of the Aged Care or Health Industry.
Current qualification as a Return-to-Work Coordinator.
Relationships
This role has specific responsibility to develop strong internal and external relationships to facilitate the effective management of the role. Key relationships include:
Internal - CEO, HRM, Facility Managers and other key managers of the Management Team, Care Coordinators, and all staff.
External – Unions, Industry Peak Bodies and their industrial advisors, Board of Governance, the Aged Care Standards and Accreditation Agency, the Department of Health and Ageing, resident and clients and their relatives and visitors.
Acknowledgement
I hereby acknowledge that I have read and understood the Position Description for this role and am committed to complying with all aspects of the role as described.
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Employee Name, Sign & Date Human Resource Manager,
Sign & Date