Why work for the Town of Canmore? For starters, you can take great pride in our collaborative organization, its positive work culture and our amazing group of talented people who genuinely care about our community and accomplish outstanding work each and every day for its citizens. As a municipal government organization, the Town of Canmore exists to serve the community and visitors to Canmore. The organization is committed to supporting a triple bottom line sustainable future for all by promoting wellness and active living, being leaders in environmental stewardship, and ensuring the effective and efficient use of taxpayer dollars
Position Overview:
As a member of the Finance team, the Civic Centre Customer Service Representative will be responsible for greeting and welcoming clients (internal and external) at the Civic Centre Front Desk and providing information and assistance. Duties entail responding to inquiries, processing payments, completing forms, data entry, and assisting the finance team with administrative duties.
Core Accountabilities:
Front Desk Operations & Customer Service
Greet and assist visitors, residents, and interest holders with inquiries and service requests in a professional and respectful manner
Handle incoming calls and various email accounts, direct to appropriate departments, and document messages accurately
Maintain a clean, organized, and welcoming front desk environment
Process transactions and payments using municipal accounting software with attention to detail
Perform reconciliations for daily cash outs and electronic deposits
Respond and assist customers with routine inquiries, forms, procedures, and online submissions
Provide administrative support to the finance and other departments as requested
Administrative Support & Documentation
Create and maintain accurate records, spreadsheets, and documents using Microsoft Office programs
Prepare reports and correspondence that are clear, professional, and error-free
File, organize, and retrieve documents in accordance with municipal procedures and retention policies
Assist with data entry, scheduling, and administrative tasks in a multi-tasking environment
Meet established deadlines while managing competing priorities
Staff Training & Mentoring
Train new front desk and administrative staff on customer service standards, procedures, and systems
Share knowledge of Civic Centre services, policies, and municipal processes
Provide guidance and support to help new team members succeed in their roles
Model professional communication and problem-solving approaches
Problem-Solving & Process Improvement
Identify operational challenges and propose practical solutions
Investigate discrepancies or complaints with a systematic and analytical approach
Contribute ideas for improving customer service, efficiency, and teamwork
Collaborate with colleagues to resolve issues and enhance Civic Centre operations
Health and Safety
Fulfil worker responsibilities under the Town of Canmore Health & Safety Directive
Participate in the Town's health and safety program, following all safety legislation, policies, and procedures
Perform work safely and protect the health and safety of self and others
Refrain from causing or participating in harassment or violence
Report incidents, injuries, and unsafe or harmful worksites, acts, or conditions
Key Competencies:
Takes initiative to deliver timely, effective, and appropriate service that meets the needs of clients and interest holders. Anticipates needs, responds proactively, and follows through on commitments to ensure a high standard of service. Demonstrates a respectful, solution-oriented approach, building trust and positive relationships
Fosters effective collaboration by building strong networks, promoting cooperation across teams and boundaries, and aligning partners and interest holders to achieve shared organizational priorities and outcomes
Effectively represents the organization in external settings and builds strong relationships with interest holders, partners, and the community. Communicates the organization’s positions clearly on complex or sensitive issues and contributes to enhancing its reputation and influence
Demonstrates integrity through consistent, competent performance, ethical decision-making, and clear, values-based communication that reflects what is best about the organization
Applies self-awareness and emotional regulation to remain effective and composed in a variety of situations, recognizing and responding appropriately to the emotions of self and others, fostering positive relationships and a respectful, supportive environment
Demonstrates self-motivation and a proactive approach to work, taking action independently without reliance on external pressure. Consistently seeks opportunities to contribute, solve problems, and improve outcomes
Education & Qualifications:
Required
High School Diploma or equivalent
Minimum three years of customer service experience in a public-facing or administrative role
Proficiency with Microsoft Office programs (particularly Excel), with the ability to independently create and edit a variety of documents and spreadsheets
Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced environment
Strong written and verbal communication skills with the ability to respond professionally to inquiries
Experience handling professional calls
Experience with data entry, record-keeping, and document management
Ability to learn and support new software systems and assist others with system navigation
Knowledge of professional customer service standards and best practices
Ability to work collaboratively with colleagues and support team development
Aptitude for analytical and mathematical tasks
Demonstrated ability to analyze, investigate, consider and solve problems systematically
Preferred/Asset
Additional post-secondary education
Current Standard First Aid, CPR and AED
Experience working in a municipal, government, or civic organization
Familiarity with municipal accounting software or financial management systems
Training or certification in customer service excellence or conflict resolution
Experience mentoring or training new staff members
Knowledge of Alberta occupational health and safety legislation and workplace requirements
Demonstrated experience identifying process improvements and contributing to operational efficiency
Salary & Benefits:
Hiring Range- $32.43 to $35.60. Pay rate will be calculated based on successful candidate’s related work experience and education
Full -time permanent position
Earned Day Off (EDO) Program: (i.e., Extra Day Off every three weeks)
Competitive benefits package, & health spending account
Generous RRSP matching plan
Personal development & learning opportunities
Positive work culture
Work Schedule: This is a full-time 35 hour a week position. Working hours: 8.15 am to 4.45 pm, Monday to Friday.
Closing Date for Applications: This posting will remain open until 9:59 pm MDT on November 22nd, 2026.
How to Apply: To apply, please combine your cover letter and resume into a single document (PDF or Word) and click the “Apply Now” button below. To help us learn more about you, in your cover letter please clearly detail the following:
Why do you want to work with us as Customer Service Representative?
What is your customer Service philosophy and how would you apply it here to help us improve service delivery to the residents and visitors of Canmore?
What experience do you have with Excel and other software?