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Service Advisor- Piedmont, SC

Place: Piedmont, SC, US
Pay: $20 to $25 an hour
Posted: Yesterday

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Applies on jobs.dayforcehcm.com

The role

Who We Are:

At Velocity Vehicle Group (VVG), we represent a premium commercial brand in medium to heavy truck dealerships. We provide a full-service experience, from exceptional sales teams to highly skilled technicians and readily available parts. Our mission is to be the ultimate one-stop shop for truckers, owner operators, fleets, and companies. Combined with our Leasing and Rental business and financial services division, VVG stands as the premier truck dealership.

What's in it for You:

Velocity Vehicle Group is a dynamic and rapidly expanding organization, and we're on the lookout for individuals who relish daily challenges and are passionate about delivering top-notch customer service, both within the company and to our valued clients. When you join VVG, you'll experience an extraordinary work environment, complete with competitive compensation and a comprehensive benefits package, including 401K with matching, as well as Medical, Dental, and Vision coverage. Become a part of our team and immerse yourself in a company that fosters a Great Place to Work™ culture!

What You’ll Do: As a Service Advisor you play a crucial role in providing excellent customer service by greeting customers upon their arrival in the maintenance area, listening attentively to their vehicle concerns, and conducting thorough inspections. The Service Advisor will proactively check for recalls, retrieve crucial vehicle information, and maintain customer rapport by explaining estimates and providing daily updates. Administrative duties, including submitting documentation for warranty repair orders and handling customer relations, will be performed on a per-need basis. Additionally, the Service Advisor will be responsible for verifying warranty and service contract coverage, preparing detailed repair orders, obtaining necessary approvals, and monitoring repair work to ensure timely completion. The Service Advisor plays a pivotal role in reviewing completed jobs, collecting payments, and efficiently closing out service orders. This position requires strong communication skills, attention to detail, and a commitment to delivering exceptional customer service.

Job Duties:

Customer Service Duties

Greets customers upon arriving in maintenance area

Ascertains vehicle problems and services by listening to customer’s description of symptoms

Clarifies description of problems

Conducts inspections

Proactively checks for recalls

Submits documentation for warranty repair orders

Retrieves mileage and vin numbers from vehicle

Checks vehicle maintenance records

Examines service schedules

Maintains customer rapport by providing explanation of estimates and daily updates

Calls customer when job is complete and truck is ready for pick up

Establishes good customer relations by providing estimates and timelines

Administrative duties on per-need basis

Repair Order Duties

Verifies warranty and service contract coverage by examining records and papers

Explains provisions and exclusions

Prepares repair orders (RO) by describing symptoms, problems and causes discovered as well as repairs and service required

Obtains approval signatures

Enters RO into service database system and sends to Estimator and Dispatcher

Monitors repair work to ensure vehicle will be ready when promised

Prints warranty

Prints repair orders

Issues sublet purchase order numbers

Reviews jobs when completed

Collects payment from jobs

Closes jobs

Required Skills and Qualifications:

Proven technical expertise

Knowledge of trucks and parts

Excellent customer service skills

Excellent communication skills

Excellent problem-solving skills

Strong organizational skills

Excellent time management skills

Able to work in fast pace environment

Work well with internal and external customers

Compensation:

$20-$25/hour based on experience + bonus plan

Benefits Velocity Vehicle Group Offers:

Fantastic Culture

401k + match

Health, Dental & Vision Insurance + HSA & FSA

Employer paid Life Insurance

Paid Vacation Days

Sick Leave

Company perks such as employee discounts, company events and training programs

Excellent Training and Career Advancement Opportunities

Velocity Vehicle Group is an equal opportunity employer. Velocity Vehicle Group prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.