Position Description
The Mobility Data and Compliance Specialist supports LYNX Mobility Services by validating, reconciling, and analyzing data for paratransit, ADA eligibility, on-demand transportation, and contracted operations. This position helps ensure operational, eligibility, and performance data is accurate, complete and consistent with agency standards and regulatory requirements.
Working under the direction of the Mobility Supervisor, the Specialist investigates data discrepancies, evaluates performance trends, monitors contractor reporting, and prepares reports that support operational oversight and service improvements. The role collaborates with internal teams and contracted service providers to improve data quality and reporting processes and maintain accurate, audit-ready information for dashboards, reports, and regulatory submissions.
ShiftMonday - Friday
8:00am to 5:00pm EST
Essential Functions
This list is intended to indicate the general nature and level of work performed by employees within this classification and is not designed to be interpreted as an exhaustive listing of all tasks required of employees assigned to the job. All employees will be expected to perform other duties as assigned. All jobs require regular and reliable attendance.
Collaborates with internal Mobility teams and contracted Mobility service providers to apply data quality standards, resolve discrepancies, and support accurate operational and eligibility reporting.
Monitors contractor data submissions and service performance metrics for compliance with Mobility Services contracts, ADA, and FTA expectations.
Validates data from Trapeze PASS, Trapeze Certification, scheduling/dispatch systems, and contractor platforms; prepares quality assurance and discrepancy reports for the Mobility Supervisor.
Develops and maintains data quality reports to track performance indicators, identify trends, and address deficiencies.
Supports development of dashboards, performance visualizations, and trend analyses used for operational oversight and forecasting.
Prepares reports and executes SQL/Crystal/Trapeze queries to support compliance monitoring, contractor oversight, ADA standards, and data integrity requirements. Supports documentation and review of contractor training records, FAC 1490 requirements, ADA-related data standards, and contractual reporting obligations.
Conducts spot checks of contractor trip data, contractor performance indicators, eligibility timelines, and quality assurance metrics.
Provides guidance to staff and contractors regarding data integrity, reporting protocols, and Mobility data workflows.
Provides operational support for Mobility Services data systems, including issue tracking, data validation, and coordination with Mobility operational staff.
Required Qualifications:
Bachelor's degree from a regionally or nationally accredited institution in Business Administration, Information Management, or related field.
Three years of experience in data analysis/quality assurance or a related field.
Must possess and maintain a valid Florida driver's license and safe driving record.
Experience working with Mobility Services data systems (paratransit, ADA eligibility, on‑demand, or Trapeze PASS/CERT).
Desired Qualifications:
Five years of data analysis experience in mobility services.
Experience supporting contractor compliance reporting or ADA/FTA performance metrics.
Knowledge, Skills, and Abilities (KSA)
Proficiency in using Microsoft Office applications, including Word, Excel, PowerPoint, Access, and Outlook.
Knowledge of database structures, data Queries, and reporting principles.
Knowledge of ADA, FTA, and NTD reporting requirements.
Knowledge of Trapeze PASS, Trapeze Certification, dispatch/scheduling systems, and contractor data platforms.
Strong analytical skills with the ability to collect, organize, interpret, and present data with accuracy and attention to detail.
Ability to work independently and as part of a collaborative team.
Ability to problem-solve and determine root causes of data anomalies.
Ability to prepare clear and concise reports, dashboards, and visualizations.
Ability to work in a diverse environment.
Excellent communication and interpersonal skills, including the ability to establish and maintain positive working relationships with those encountered in the course of work using principles of excellent customer service.
Ability to exhibit a professional, courteous demeanor.
Ability to work in a diverse environment.
Work Environment and Special Considerations
Works in an office environment and requires long periods seated.
This position requires close visual acuity to perform an activity such as viewing a computer terminal and extensive reading.
This position requires the ability to verbally express or exchange ideas by means of spoken word and the ability to hear sounds at normal speaking levels, to receive information through oral communication and to make fine discriminations in sound.
Any employee using a company vehicle must possess a valid Florida driver’s license and maintain a safe driving record.
Support Personnel Workforce Member: LYNX provides the community with much needed public transportation, and it is important for the Agency to resume its services as quickly and as safely as possible in the event of any natural, technological, or human-caused emergency or disaster. This position is considered support personnel of LYNX’s emergency preparation and response efforts during an emergency or disaster and as such, shall be expected to return to their normal work schedule as soon as possible or when otherwise notified after the emergency has occurred.
Reasonable accommodation will be made for otherwise qualified individuals with a known disability, when required by law. This description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
Why Work at LYNX?
We offer a comprehensive benefits package designed to support your well-being today and strengthen your financial security for tomorrow, including:
Robust Retirement Package
Defined contribution 401(a) plan with a 7% employer base contribution
100% employer match up to 3% of employee contributions into the 457 plan
FREE employee‑only medical insurance
Company paid life insurance and long-term disability insurance
Competitive medical, dental, and vision coverage
Short-term disability insurance available
Flexible Spending Accounts
Paid vacation, sick leave and holidays
Employee assistance and wellness programs
Access to our on‑site Employee Wellness Center
FREE bus transportation for you, your spouse, and dependent children