OVERVIEW
The HR & Benefits Coordinator executes daily benefits administration and HR operations, serving as a primary point of contact for employee benefits, maintaining accurate records, processing benefit and employment changes, and completing HR processes accurately and on time.
Working with employees, managers, HR, Payroll, Finance, brokers, carriers, vendors, and IT, the Coordinator resolves issues and supports a positive employee experience. The role is also HR’s point person and primary administrator for Ask Singer, a Microsoft Teams-based AI-enabled HR information assistant, and coordinates with IT to provide accurate, approved guidance, clear next steps, and appropriate escalation. This role also provides receptionist coverage at the Bellmawr location. Success requires organization, accuracy, follow-through, confidentiality, customer service, and effective management of competing deadlines.
Hybrid schedule with required onsite attendance at the Bellmawr location Tuesday through Thursday.
ESSENTIAL FUNCTIONS
Benefits Administration
Coordinate daily administration of medical, dental, vision, life insurance, disability, and 401(k) programs.
Serve as the primary contact for benefits questions and assist employees with enrollment, eligibility, qualifying life events, coverage changes, and benefit navigation.
Oversee benefit enrollments, terminations, and changes in Dayforce for new hires, active employees, employees on leave, and terminating employees, including COBRA notifications and documentation along with regular enrollment auditing/reconciliation.
Partner with brokers, carriers, and vendors to resolve enrollment, eligibility, coverage, billing, and system issues.
Reconcile monthly benefit invoices and investigate structural discrepancies; authorize corrections with Payroll and Finance; ensure benefit deductions and employee changes are processed accurately and timely.
Work closely with the HR team on executing annual Open Enrollment through communications, system updates, enrollment tracking, employee assistance, and follow-up.
Maintain accurate benefit records, documentation, notices, and materials, supporting compliance with ACA, HIPAA, ERISA, and other applicable requirements.
HR Operations, Records Management & Employee Support
Provide receptionist coverage, including visitor operations for the Bellmawr facility, ensuring seamless operational continuity and high-standard employee experience.
Serve as a first contact for routine HR inquiries, including monitoring shared HR and benefits inboxes; provide timely responses, route requests, track follow-up, and escalate complex or sensitive matters appropriately.
Maintain accurate employee records and process personnel changes in Dayforce, reviewing documentation and monitoring transactions and requests through completion.
Lead the operational onboarding and offboarding compliance workflows, including executing structured benefits orientations, authorizing final separation checklists, and ensuring timely statutory notifications
Maintain complete, confidential, audit-ready employee files and HR documentation in accordance with records management, data governance, retention, privacy, and access requirements.
Coordinate FMLA and disability documentation under HR leadership, track information and deadlines, and escalate complex leave matters.
Prepare employee communications on HR policies, benefits, programs, and process updates.
Provide coordination support for HR initiatives, engagement activities, events, trainings, and special projects.
Maintain the annual HR administrative calendar, tracking recurring processes, programs, communications, compliance activities, and deadlines.
Partner with the Senior HR Specialist, Benefits & Compliance to execute handbook revisions, implement policy rollouts, track mandatory acknowledgments, and deliver specialized HR initiatives.
Reporting, Systems, Ask Singer & Compliance Support
Prepare routine HR and benefit reports, review HRIS data, identify missing or inconsistent information, and coordinate corrections.
Support audits and routine multi-state compliance administration by gathering documentation, applying established location-based processes, and escalating questions or inconsistencies.
Assist with HR system testing, benefit configuration, implementation, and process improvements; use approved AI-enabled tools to support research, drafting, analysis, employee communications, and workflow efficiency while verifying outputs, protecting confidential information, and following established review and approval processes.
Coordinate HR process information and data handoffs among employees, managers, HR, Payroll, Finance, external vendors, and other partners.
Serve as HR and Total Rewards’ point person, primary business administrator, and liaison to IT for Ask Singer administration, testing, releases, enhancements, access, and issue resolution.
Coordinate with HR and Total Rewards subject-matter owners to gather, review, and approve Ask Singer content and communicate requirements and updates to IT.
Collect employee feedback and recurring questions, document content gaps and answer-quality concerns, and provide requirements and examples to IT for improvement.
Partner with IT to validate employee guidance and escalation paths and ensure personal-record questions, individualized advice, employment decisions, approvals, and other human-review matters route to the appropriate HR, Payroll, carrier, vendor, or other resource.
MINIMUM QUALIFICATIONS
Bachelor’s degree in human resources, business administration, or a related field required.
At least 4 years of related HR experience, including 2 years in employee benefits administration.
Working knowledge of benefits eligibility and enrollment, qualifying life events, payroll deductions, COBRA, leave coordination, employee records and confidentiality, and foundational ACA, HIPAA, ERISA, and FMLA requirements.
Benefits invoice review, billing reconciliation, discrepancy research, and carrier, Payroll, or Finance coordination experience strongly preferred.
Proficiency with HRIS platforms, preferably Dayforce, and Microsoft Office, particularly Excel, Outlook, and Teams.
Practical proficiency with AI-enabled productivity tools, such as ChatGPT, Microsoft Copilot, or comparable platforms, including responsible use, verification of outputs, protection of confidential information, and application to research, drafting, analysis, and process improvement.
Experience providing receptionist, front-desk, or comparable customer-facing support, with professionalism and judgment to greet visitors, direct calls and inquiries, maintain confidentiality, and balance coverage responsibilities with HR priorities.
Strong organization, accuracy, attention to detail, follow-through, and ability to manage competing priorities and recurring deadlines.
Excellent customer service and written and verbal communication skills, including translating detailed HR and benefits information into clear employee guidance.
Ability to research and resolve routine employee issues, distinguish general information from confidential or individualized matters, and escalate appropriately.
Ability to translate HR and Total Rewards needs into clear requirements and collaborate with IT and other technical partners supporting employee-facing tools.