About The Role
Location: This is a hybrid role requiring attendance at our Datchet office 4 days per week. Occasional travel to other office locations will also be required as part of the position.
Salary: To be Discussed
The Billing Team Lead plays a key role in ensuring the smooth and effective delivery of billing operations across the business.
Reporting to the Group Billing Manager, you will lead a team responsible for delivering accurate and timely invoicing, supporting business operations, and maintaining strong financial controls. You will also help shape and improve billing processes, support cross functional collaboration, and create an environment where your team can succeed.
This role combines day-to-day operational oversight with leadership, ownership, and a focus on continuous improvement.
What you'll be doing:
Team Leadership & Oversight
Lead, support, and develop the billing team, fostering a positive, accountable, and high performing environment.
Provide clear direction, set priorities, and manage team workloads effectively.
Act as the first point of escalation for complex billing issues and queries.
Coach and mentor team members, supporting their development and performance.
Operational Delivery
Oversee the end-to-end billing process, ensuring invoices are accurate, complete, and delivered on time.
End to End ownership of billing major/complex accounts.
Manage daily workflows, volumes, and backlogs, taking proactive action to address risks or delays.
Oversee credit note processing, ensuring appropriate controls are followed and reviewing complex or high-value cases.
Ensure all billing activities are completed in line with internal procedures and service level expectations.
Month-End & Financial Support
Support month-end activities, ensuring billing is complete and aligned to reporting timelines.
Assist with revenue reconciliation and investigation of variances.
Provide billing data and insights to support management accounts and financial reporting.
Ensure accurate documentation and audit trails are maintained for billing activities.
Process Improvement & Systems
Continuously review and improve billing processes to enhance efficiency, accuracy, and consistency.
Support system implementations, upgrades, and enhancements, ensuring billing requirements are clearly defined.
Identify opportunities for automation and standardisation across billing activities.
Support integration of new business units and processes following acquisitions.
Stakeholder Collaboration
Build strong relationships with Finance, Operations, HR, and other key stakeholders.
Work closely with teams to resolve queries, improve processes, and ensure alignment between operations and billing.
Act as the billing representative on cross-functional projects and initiatives.
Support smooth onboarding and integration of new contracts, clients, or entities.
Performance & Control
Monitor team performance, quality, and output, providing regular feedback and support.
Ensure strong financial controls are maintained across all billing activities.
Identify risks, errors, or inefficiencies and implement corrective actions.
Provide updates, insights, and reporting to the Group Billing Manager.
About You
All you need is:
Strong experience in billing, invoicing, or a similar finance operations role
Experience working in a multi-entity or acquisitive environment
Proven experience supervising or leading a team
Good understanding of controls, compliance, and risk within payment processes
Confident communicator with a proactive, solutions-focused mindset
Comfortable supporting change, growth, and integration activity
We welcome applications from all suitably qualified candidates; however, please be aware that we are unable to sponsor work visas. All applicants must have an existing legal right to work in the UK.
About The Company
What makes this job amazing?
Full learning & s upport from Atlas.
Stream – our financial wellbeing and benefits platform which provides you with real-time access to earned wages, information to improve your financial health, and discounts/savings at leading retailers and supermarkets. Cycle to work scheme*.
Workplace pension scheme.
Staff recognition scheme (Stars of Atlas).
Staff engagement portal.
The ability to progress your career within Atlas.
Learning and development led by you: support in areas you like or want to learn more about.
The opportunity to work amongst people who value and support each other, achieving great results .
For those who value and excel in transparent, high-intensity, and high-impact environments, there is significant opportunity for advancement.
Atlas continues to grow at pace which is both exciting and challenging .
*Subject to qualifying parameters.
Who are we?
Atlas is a family of people drawn together by a passion for creating happiness in others.
Founded in 1986 and 100% owned by our employees, we are now one of the fastest-growing business support companies in the UK, providing cleaning, security, pest and other support services to a wide range of companies, from globally recognised brands to small local businesses. Our success is down to one thing; the passion and commitment of our extended family, who together we deliver happiness across thousands of client sites every single day. To ensure we remain focused on our purpose as we grow, we recruit first and foremost on our values so for those committed to living them alongside us, there is no better place to work.
Our Purpose
To create happiness in ourselves and others
We approach work and life with a sense of fun, optimism and belief, and strive to have a positive impact on the world around us. We show kindness and compassion to all those we meet, ensuring everyone is safe and healthy. We deliver on our promises and go the extra mile every day.
Our Values
We are a family
Just like any other family, we laugh, cry, celebrate and commiserate together. We may come from many different backgrounds, but we’re always there when it really matters. Whether it’s with practical help and support, or simply a mug of tea and a shoulder to cry on.
Sharing makes us stronger
Knowledge is more powerful when its shared. Which is why we share everything - our ideas, our expertise, our news and most-of-all our time. Show humility. Share and work together, and anything is possible.
Own your space
You are Atlas. Don’t be afraid to make decisions. Use your time wisely and treat every pound as if it was coming from your own pocket.
Be honest. Always.
Have the courage to do the right thing, even when no-one is watching. Whether it’s owning up to a mistake, having a difficult conversation, or simply arguing a point you feel passionate about. Be yourself. Authenticity breeds trust. Trust brings happiness.
Treat clients like our best friends
If we’re a family, then our clients are our best friends. Friends who you can be completely open and honest with, because they trust you to put their interests first. We take the time to listen to what’s going on in our clients lives and pull out all the stops to make them feel happy.
Start with Wow
And never settle for less. Create time to focus on quality and prioritise long-term solutions over short-term fixes. Constantly seek opportunities to learn from others, and if something doesn’t make sense, shout. Always ask yourself if there is more we can do to bring happiness to those around us.
Don't just talk. Do.
We are a business that thrives on doing. The more we do, the more we succeed. Embrace change. Keep it simple. Keep meetings short. Plan just enough to succeed. And then get on with it.
Atlas commits to be an Equal Opportunities Employer and as such aims to ensure that no employee or job applicant receives less favourable treatment or are placed at a disadvantage by imposed conditions or requirements which cannot be shown to be justified because of a protected characteristic. Atlas strives to see its workforce broadly reflecting the community in which its operation is based.