Job Type:
Regular
Work Location:
Client Support Center - Southlake, TX 76092
Overview:
2020 Companies is now hiring for a remote Account Manager
The Account Manager is responsible for overseeing the successful execution of client programs and projects from kickoff through completion. This role serves as the primary point of contact for both clients and internal cross-functional teams, ensuring projects are delivered on time, within scope, within budget, and aligned with client expectations.
The Account Manager is expected to proactively manage project timelines, operational risks, client communication, reporting, and cross-functional coordination while maintaining a high level of organization, professionalism, and accountability. This role plays a critical part in driving client satisfaction, operational efficiency, and successful project delivery across multiple concurrent programs.
Our Benefits
Receive a competitive salary, paid weekly
Work remotely, from home
Health/Dental/Vision benefits
401K Program with matching
Paid Time Off
Paid Holidays
Partial Mobile Reimbursement
Scholarship opportunities for employees and direct family members
Employee Assistance Program
Leadership Development Program
Employees special pricing for multiple clients
About Company
2020 Companies is a premier outsourced sales and marketing agency launching and advocating new products and brands, penetrating new consumer segments, and executing sales and marketing strategies. 2020 trains our teams to succeed in any environment and equips them with the best technology and training to be flexible, engaging, and adept at solving problems.
Job Description:
Key Responsibilities
Serve as the primary point of contact for assigned client accounts and projects
Lead end-to-end project management across multiple concurrent programs
Coordinate internal resources and cross-functional teams to ensure successful project execution
Develop and maintain detailed project plans, workback schedules, and execution timelines
Ensure projects are delivered on time, within scope, and within budget
Monitor project health, identify risks proactively, and communicate mitigation plans
Manage project scope changes, scheduling adjustments, and operational escalations
Facilitate clear and consistent communication with clients, leadership, field teams, and internal stakeholders
Partner closely with Operations, Audit, Reporting, Scheduling, and Project Coordinator teams to support execution
Review project reporting, compliance tracking, and execution data for accuracy and completeness
Support development and standardization of project workflows, documentation, and processes
Create and maintain comprehensive project documentation, reporting summaries, and project closeout materials
Ensure resource availability and alignment based on project scope and timing
Escalate project risks, blockers, or client concerns to leadership as appropriate
Maintain strong client relationships through proactive communication and execution management
Support onboarding, mentoring, and knowledge-sharing across the AM and PC teams
Identify opportunities for operational improvements, process efficiencies, and scalability
Success Metrics
Success in this role may be measured by:
Client satisfaction and relationship health
On-time project delivery
Project execution quality and compliance
Risk identification and escalation management
Communication effectiveness
Reporting accuracy and timeliness
Cross-functional collaboration
Operational efficiency and process adherence
Ability to successfully manage multiple concurrent projects
Qualifications
3–5 years of direct Account Management, Project Management, Client Services, or related experience
Proven experience managing multiple projects and client relationships simultaneously
Strong client-facing communication and relationship management skills
Excellent written and verbal communication skills
Strong organizational skills with exceptional attention to detail and…