B-CPT-11601 Bilingual Student Operations & Administrative Virtual Assistant at 20four7VA
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B-CPT-11601 Bilingual Student Operations & Administrative Virtual Assistant
Worldwide
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Administrative/Business Support
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B-CPT-11601 Bilingual Student Operations & Administrative Virtual Assistant
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Title: B-CPT-11601 Bilingual Student Operations & Administrative Virtual Assistant
Independent Contractor – B-CPT-11601 Bilingual Student Operations & Administrative Virtual Assistant/Business Support VA/Entry-Senior Level (Remote).
Overview
20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.
A fully remote education company specializing in live SAT preparation is seeking a Business Support VA to help fill recurring student operations, administrative, and customer-service needs.
The role is approximately 60% backend administration and 40% student-facing support. The company provides detailed training on its systems, diagnostic processes, communication standards, and student workflows, so previous test-prep experience is not required.
The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.
Scope of Services
Contractors will be required to provide services that align with the following client tasks:
Student Operations
Review student diagnostics and pre-class work to identify missing or incomplete information, learning needs, or areas requiring follow-up.
Create, check, and send individualized homework lists based on students' progress, schedules, assigned workloads, and established processes.
Track student progress and maintain accurate information across gradebooks, homework records, progress reports, and Google Classroom.
Follow up with students regarding missing work, required corrections, upcoming deadlines, and other course expectations.
Support student onboarding by organizing information, preparing course materials, and helping students access the required systems and resources.
Complete pre-course checks, release class materials, and prepare operational documents for upcoming courses.
Assist with mock exams, including proctoring sessions, reviewing submissions, and grading practice exams as trained.
Review student work and submissions using company-provided training and established guidelines.
Assist with additional administrative and operational tasks as they are introduced.
Student & Team Communication
Monitor student chats during assigned shifts.
Respond to routine student and parent questions using established templates and guidance.
Troubleshoot common student issues using established procedures and escalate more complex concerns to the appropriate team member.
Document issues and communicate relevant updates internally.
Coordinate with team members to ensure assigned tasks are completed…