CPT-11370 Customer Service & Operations Coordinator at 20four7VA
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CPT-11370 Customer Service & Operations Coordinator
Worldwide
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Administrative/Business Support
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CPT-11370 Customer Service & Operations Coordinator
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Title: Independent Contractor – CPT-11370 Customer Service & Operations Coordinator/Business Support VA/Junior-Advanced Level (Remote).
Overview
20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.
An established electrical contractor serving residential and commercial customers in Ottawa, Canada is seeking a full-time Customer Service & Operations Coordinator to provide front-office customer service and back-office administrative support.
The VA will provide consistent phone coverage throughout the business day, receive and process new leads, gather customer information, coordinate sales appointments and site visits, and follow up with customers throughout the service process. The role will also support repeatable operational workflows such as permit applications and final inspection coordination.
The client is primarily seeking a candidate with strong customer service and administrative/office support experience. Previous construction or home services experience is a plus but is not required, as the client is prepared to train the VA on its electrical-specific processes and terminology.
The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.
Scope of Services
Contractors will be required to provide services that align with the following client tasks:
Customer Service & Lead Management
Answer inbound customer calls throughout the scheduled shift
Receive and process new leads from phone, email, and online submissions
Gather initial customer and project information
Follow up with customers to collect additional information when required
Maintain accurate customer and lead records
Provide professional and responsive customer service
Escalate technical electrical questions to the appropriate internal team member
Scheduling & Sales Coordination
Coordinate sales calls, site visits, and assessments
Schedule appointments based on sales team and customer availability
Follow up with new leads and prospective customers
Support outbound calling and appointment setting as the role develops
Maintain organized follow-up activities within company systems
Post-Service Customer Care
Follow up with customers after completed work
Thank customers for their business and confirm satisfaction
Request customer reviews using approved processes
Track outstanding post-service follow-ups
Escalate customer concerns when necessary
Permits & Inspection Coordination
Prepare and submit repeatable electrical permit applications following established procedures
Maintain accurate permit records and status information
Coordinate final inspections…