CPT-11558 Client Operations & After-Hours Support Virtual Assistant at 20four7VA
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CPT-11558 Client Operations & After-Hours Support Virtual Assistant
Worldwide
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Administrative/Business Support
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CPT-11558 Client Operations & After-Hours Support Virtual Assistant
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Title: CPT-11558 Client Operations & After-Hours Support Virtual Assistant
Independent Contractor – CPT-11558 Client Operations & After-Hours Support Virtual Assistant/Business Support VA/Junior-Senior Level (Remote).
Overview
20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.
A growing San Diego-based doula agency providing premium birth and postpartum support is seeking a VA to support after-hours client operations, lead and client administration, internal coordination, and recurring back-office workflows.
Most of the shift will involve focused, independent administrative work after the U.S. team has gone offline. The VA will also monitor the company's after-hours lines and occasionally respond to time-sensitive situations such as last-minute care cancellations or labor-related notifications by following established protocols and escalating to the appropriate team member.
The ideal candidate is warm, composed, highly organized, technologically adaptable, and capable of working independently with minimal supervision.
The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.
Scope of Services
Contractors will be required to provide services that align with the following client tasks:
After-Hours & Client Support
Monitor designated business phone and text lines during the shift
Follow established protocols for last-minute cancellations and urgent situations
Coordinate replacement coverage when required
Recognize labor-related notifications and promptly alert the appropriate team member
Confirm scheduled care providers have arrived as expected
Document incidents clearly for the daytime team
Provide calm, professional communication to clients and team members when needed
Sales Pipeline & Client Administration
Maintain accurate lead records, follow-up statuses, and sales-pipeline information
Send approved first-touch and follow-up messages to new inquiries
Assist with email campaigns and segmented communications
Set up new clients across company systems after contracts are signed
Maintain client records, calendar reminders, forms, and other lifecycle information
Track outstanding client items and follow up as needed
Assist with payment-status tracking and recurring operational reports
Hiring & Operational Administration
Maintain applicant records and candidate statuses
Schedule interviews and screening calls
Send documented candidate communications and collect required information
Assist with new-hire system access, calendars, and…