CPT-11573 Operations & Customer Support Virtual Assistant at 20four7VA
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CPT-11573 Operations & Customer Support Virtual Assistant
Worldwide
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Administrative/Business Support
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CPT-11573 Operations & Customer Support Virtual Assistant
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Title: CPT-11573 Operations & Customer Support Virtual Assistant
Independent Contractor – CPT-11573 Operations & Customer Support Virtual Assistant/Business Support VA/Junior-Advanced Level (Remote).
Overview
20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.
A residential painting company in Tennessee is seeking a proactive Business Support VA to help manage customer communication, warm-lead follow-up, appointment scheduling, CRM administration, and day-to-day office operations.
The VA will become a central point of follow-through for the business, helping ensure that leads, customers, jobs, paperwork, deadlines, and internal tasks continue moving without requiring constant oversight from the owners.
The client is looking for a self-starter who can learn the business, ask questions, identify loose ends, and gradually become more valuable and independent over time. Painting experience is not required; familiarity with home-service businesses is a plus.
The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.
Scope of Services
Contractors will be required to provide services that align with the following client tasks:
Customer & Lead Support
Respond to incoming calls, texts, emails, and online inquiries
Gather basic project information from prospective customers
Schedule estimate appointments
Follow the company's established conversational call script
Build rapport with warm leads and provide a friendly, professional customer experience
Follow up consistently with leads and customers
Escalate technical painting questions to the appropriate team member when needed
Leads are primarily inbound, and the emphasis is on communication, relationship-building, follow-up, and moving qualified customers toward a scheduled estimate appointment
Office & Operations Support
Maintain accurate lead, customer, and job information in DripJobs
Coordinate deposits, paperwork, scheduling, work orders, and routine customer communication
Track licenses, insurance documents, subcontractor records, and compliance deadlines
Coordinate routine administrative items with subcontractors, bookkeepers, and outside professionals
Monitor open tasks and flag items requiring owner attention
Keep backend records and deadlines organized
Help develop and improve checklists, workflows, and SOPs
Coordination & Follow-Through
Proactively identify missing information, unpaid deposits, incomplete tasks, or upcoming deadlines
Follow up with team members or outside contacts as appropriate
Help the owners…