Are you looking for a role that motivates and challenges you? Are you ready for an opportunity for growth? Do you want to work on teams where people roll up their sleeves to take on tough problems together, and regularly blow the doors off our clients with their outstanding teamwork? If you answered yes to those questions, 3Cloud might just be for you!
At 3Cloud, we hire people who aren’t afraid to experiment or fail. We hire people who are willing to give direct and candid feedback to their managers, leaders, and team members. We hire people who jump at those opportunities because they care about our collective growth and success. We hire people who challenge and hold each other accountable for living 3Cloud’s core values because they know that it will result in amazing experiences and solutions for our clients and each other.
This Data Engineer position is a member of 3Cloud’s Managed Services team. He or she is responsible for ongoing development, support, escalations, and proactive maintenance for our client’s Azure Data Platform solution through the Managed Services teams processes, procedures, and tools. As a Data Engineer, you will be a critical part of our core team that is essential to the success of our Managed Services division.
Roles and Responsibilities:
Support multiple clients’ Azure Data platform, Databricks, and/or Fabric / PowerBI environments, delivering prompt responses to any escalations while analyzing and resolving incidents
Support, implement, and monitor enhancements to clients’ Microsoft Azure and/or Fabric tool stacks for Data & AI (ADF, SQL DW, Azure Synapse, Azure Databricks, Microsoft Fabric Data Engineering, Microsoft Power BI)Consult, develop, and advise on Power BI, including report development and modeling
Support comprehensive solutions for customers including importing data from multiple sources, transforming via metadata-driven ETL architectures, storing across the stages of medallion data lake architecture, and serving performant star schema data models for Enterprise Data Warehousing, Business Intelligence and AI/ ML applications
Configure, administer, tune and develop client’s data environment based on governance and security best practices and well-architected frameworks
Interact with clients to identify issues, troubleshoot expediently, and follow up on issues within contracted SLAs
Regularly and proactively communicate ticket status information to all associated parties, handle escalations as appropriate
Communicate technical issues and solutions to clients in business terms with an eye toward supporting strategic business outcomes
Understand and work with customer on licensing involving Microsoft data solutions, and understand the limits/advantages of each licensing platform
Research new and custom solutions where appropriate; learn, apply, and refine skills around data engineering and data analytics
Create and maintain updated documentation for each client’s environment
Participate in recurring meetings with client stakeholders to review current issues and to propose possible solutions
Collaborate with team members and client stakeholders to ensure our solutions align to our client’s needs
Qualifications:
Bachelor’s degree in Computer Science, Mathematics, or related field, or equivalent certification
Experience working in a support role and understanding standard support processes (i.e. ITIL)
3 – 5 years supporting solutions on the Microsoft Azure and Fabric tool stacks for Data & AI (ADF, SQL DW, Azure Synapse, Azure Databricks, Microsoft Fabric, Microsoft Power BI)
Proficiency in supporting Enterprise Data Warehousing, Semantic Models, Data Lake Architecture, and Metadata-driven ETL processes is required
Experience with DevOps/ DataOps, for example experience delivering work using git-based source control and automated deployment pipelines is required
Experience implementing and/or supporting Agentic AI, machine learning, predictive analytics, and/or LLM use cases on the…