Since 1972, 4Cs of Alameda County has been a family resource organization dedicated to providing child care information, resources and referrals, education, child care payment assistance, and other essential services to children, families, and child care providers in Alameda County. 4Cs' mission is to develop and coordinate resources to strengthen families and children. We embrace the Strengthening Family Framework.
Job Title : Chief Program and Impact Officer
Department: Executive
Reports To: Chief Executive Officer
FLSA Status: Full Time, Exempt
Position Summary: The Chief Program and Impact Officer is responsible for the strategic leadership, oversight, integration, and performance of 4Cs’ programmatic work across Community Services, Child Care Payment Programs, Communications & Public Affairs, and agency program data and impact functions. This position ensures that programs and related communications and public affairs strategies are mission-aligned, equity-centered, data-informed, and positioned to strengthen service delivery, community engagement, public understanding, and outcomes for children, families, child care providers, and community partners.
The Chief Program and Impact Officer provides direct supervision to the Director, Community Services; Director, Child Care Payment Programs; Sr. Director, Communications & Public Affairs; and Data Analyst. In partnership with the Chief Executive Officer and agency leadership, this position aligns program strategy, organizational messaging, community relationships, and public affairs priorities to advance 4Cs’ mission and strategic goals.
Essential Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Executive Leadership and Supervision
• Provide executive leadership and oversight of 4Cs’ Community Services, Child Care Payment Programs, Communications & Public Affairs, and program data and impact functions.
• Directly supervise and support the Director, Community Services; Director, Child Care Payment Programs; Sr. Director, Communications & Public Affairs; and Data Analyst, including establishing priorities and performance expectations; planning, assigning, and directing work; appraising performance; supporting professional development; and addressing concerns and resolving problems.
• Lead agency-wide program and impact strategy in alignment with the Chief Executive Officer, including short- and long-term planning for service growth, program integration, community engagement, and organizational priorities.
• Participate in the 4Cs Agency Leadership Team (ALT) and help drive cross-functional planning, decision-making, and organizational alignment across programs, operations, finance, development, and communications. • Guide department leaders in staffing structures, workflow design, resource allocation, and capacity planning to support accountability, effective service delivery, and organizational growth.
Program Performance, Compliance, and Quality
• Ensure successful implementation, performance, reporting, monitoring, compliance, and audit readiness for agency program contracts, grants, and publicly funded initiatives, including Child Care Payment Programs, Resource and Referral, Measure C-funded work, and related family support and community initiatives.
• Partner with program leaders to monitor contract earnings, expenditures, deliverables, outcomes, and risk areas; recommend and authorize operational or programmatic adjustments within delegated authority to support compliance, performance, and sustainability.
• Ensure the development, implementation, and continuous improvement of standards, policies, procedures, and quality practices across program departments.
• Promote an equity-centered, family-centered, and community-responsive approach across…