About 4flow
4flow is a global leader in logistics optimization, with a team of over 1,500 professionals across more than 20 locations worldwide. Our unique business model integrates supply chain consulting, advanced logistics software, 4PL services, and cutting-edge logistics research to deliver innovative and end-to-end solutions.
Our Bangalore office, located in Manyata Tech Park, is one of our newest and most dynamic hubs. Here, we are building a next-generation, AI-driven supply chain product from the ground up. Operating in a hybrid work model, this location offers a unique opportunity to join the development team at an early stage and play a key role in shaping the future of our product and technology landscape.
Job description
Lead the global UX organization through AI-driven transformation, redefining how AI and agentic capabilities shape user experiences, UX practices, and organizational effectiveness while delivering measurable business value. As Head of UX, you are a strategic partner to VP- and C-level leadership, connecting UX strategy with product, technology, and business objectives while championing the value of user-centered design across the organization.
What your new challenge will look like
· Lead a global UX organization of 15-18 people across Europe, India, and external partners, with all UX roles reporting into this position.
· Be based primarily in Bengaluru (other locations possible) and travel regularly between Berlin and Bangalore.
· Own and manage the UX budget, including headcount, tools, and vendor expenses.
· Define and drive a three-year UX vision, with a strong focus on AI and agentic experiences that transform workflows and user interactions.
· Partner with Product Management to identify opportunities where AI can fundamentally redesign and simplify customer workflows.
· Lead the adoption of AI-enabled UX practices across research, ideation, prototyping, design, and evaluation.
· Build AI capabilities within the UX team and create a culture of experimentation, innovation, and continuous learning.
· Establish a scalable UX operating model that supports growth across multiple products, teams, and business areas.
· Define effective collaboration models between UX, Product Management, and Engineering throughout the product lifecycle.
· Align UX strategy with product strategy and broader business objectives.
· Translate UX and design strategies into measurable business outcomes.
· Drive hiring, team growth, role leveling, and career development across regions.
· Manage design operations, governance, quality standards, and process improvements.
· Ensure a consistent and cohesive user experience across the entire product portfolio.
· Strengthen user research and customer feedback as core components of decision-making and product development.
· Promote the value of UX beyond visual design, emphasizing research, rapid prototyping, and customer-centric innovation.
· Balance rapid decision-making with stakeholder inclusion and organizational alignment.
· Lead senior managers and distributed international UX teams through organizational transformation and maturity growth.
· Build and scale UX organizations across complex, multinational environments and multiple product domains.
· Establish governance structures and cross-functional ways of working that enable UX to scale effectively.
· Demonstrate strong understanding and experience with AI-driven and agentic product experiences.
· Work effectively across Europe-India time zones and multicultural teams.
· Bring strong people leadership experience combined with a solid UX background.
· Possess excellent stakeholder management skills and the ability to influence executive leadership and gain C-suite alignment.
· Connect UX, product, technology, and business priorities through strategic thinking.
· Champion innovation, emerging technologies, and continuous improvement.
· Remain resilient, stable, and…