Shape how AI transforms the way we think, design, build and operate our networks. As functional lead at Group level, you define the path towards fully automated and optimised networks — fundamentally rethinking processes and ways of working in an AI-native approach, not simply automating existing tasks. You turn AI and automation ambition into a measurable, value-driven portfolio and set the direction for standardised, simplified operations and a lean, future-proof OSS and network tools landscape. Together with the Central Delivery Center (CDC), which owns execution and resources, you steer this transformation end-to-end. You lead laterally across Group, CDC and seven operating companies, align senior stakeholders behind one vision and transformation agenda and represent it towards senior leadership — owning the topic, not the resources.
Your Key Responsibilities
▪ Shape AI-driven network operations — define the path to fully automated, optimised networks. Rethink key technology processes and the target operating model; own the standardisation roadmap, assess seven-market maturity, simplify working practices and process taxonomy, set Group standards and justify local variations.
▪ Validate network AI agents — set quality gates for performance, reliability, security and safe behaviour. Define evidence required before deployment and after material changes, including human oversight, escalation and fallback arrangements.
▪ Shape OSS and AI-enabling architecture — co-develop the vision, reference architecture and multi-year roadmap with CDC across assurance, inventory, provisioning, orchestration, monitoring and AIOps. Enable AI-driven operations; adapt processes and architecture for cyber resilience as AI advances. As Group counterpart, own transformation direction and progress; CDC owns execution and resources.
▪ Challenge partners on AI value — translate relevant AI developments into partner expectations, challenge roadmaps and demonstrate value through joint use cases and measurable outcomes. Prioritise operational impact over technology for its own sake.
▪ Simplify and consolidate tools — set the target toolset and consolidation path; eliminate redundant, overlapping and legacy tools for a lean, standardised stack. Harmonise vendors, platforms, data models, APIs and use cases across OpCos.
▪ Own AI and automation — rethink work before automating. Prioritise and coordinate a portfolio of agentic and AI-driven use cases, zero-touch and closed-loop operations, with workflow orchestration where valuable. Require business cases, measurable targets and benefits tracking; hold Group initiative owners accountable for benefits delivery.
▪ Drive the operating model and governance — define and drive the domain operating model with CDC and OpCos; CDC owns execution and resources. Establish operational use-case prioritisation, validation, deployment and monitoring with human oversight and accountability. Own Group–CDC–OpCo forums, RACI and escalation; close decisions and build local buy-in without formal authority.
▪ Lead laterally — functionally lead process, automation and OSS experts across Group, CDC and OpCos. Set priorities, delegate topics, broker competing agendas and build community capability through influence, not line authority.
▪ Make change stick — drive rollout across heterogeneous markets, resolve senior-level resistance and embed standardised working through enablement, KPIs and incentives, not mandate alone.
Your Qualifications & Competences
▪ Senior experience — multi-year track record in senior technology or transformation roles, working as and closely with senior leadership (Director / Head-of level or equivalent).
▪ Transformation delivery — proven delivery of complex international transformation and/or organisational change projects, ideally in a telco OSS and tools environment.
▪ Lateral leadership & matrix fitness — proven ability to functionally lead senior experts and virtual, cross-border teams…