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At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as an Operations Control Center (OCC) Planning Manager. The primary responsibility of the position is overseeing the aircraft dispatchers' day-to-day flight operations and performance. The successful candidate will have a valid Federal Aviation Administration (FAA) Dispatch Certificate, excellent knowledge and experience with Flightscape CAE Next Gen operations suite, and a minimum of five years of experience with a Part 121 airline’s operation center. This position will report to the Director, Operations Control Center.
Essential Duties:
Compliance within the Operations Department with company policy, legal requirements, the International Civil Aviation Organization (ICAO), and Federal Aviation Standards and Regulations
Provide strong leadership over the Dispatchers, Dispatch Supervisors, and Dispatch Coordinators that conveys the company’s commitment to the highest possible safety standards
Ensure dispatcher, dispatch supervisor, and dispatch coordinator staffing is appropriate
Responsible for the scheduling and administration of the dispatchers’ (including dispatch supervisor and dispatch coordinator) time-off, including vacation
Responsible for ensuring dispatchers’ (including dispatch supervisor and dispatch coordinator) pay is accurate
Responsible for frequent and clear communication about operational issues to Piedmont leadership and AA (as applicable)
Ensure dispatcher schedules and rest requirements adhere to all applicable regulations
Ensure that Dispatchers have the necessary resources to perform the functions of their positions in compliance with company policy and procedures and all applicable regulations
Execute safety risk management, safety assurance, and safety promotion in accordance with Safety Management System (SMS) principles
Maintain a presence within the OCC and be proactive in helping the OCC Managers plan Piedmont’s response to Irregular Operations, including but not limited to: weather issues, aircraft mechanical issues, or IT issues impacting OCC systems
On-call responsibilities as required
Job Qualifications and Competencies:
Five (5) years of airline management experience
Valid FAA dispatch certificate
Comprehensive knowledge of civil aviation regulations, standards, and recommended practices
Ability to demonstrate strong leadership, strategic vision, and managerial competence
Natural teamwork skills with demonstrable experience of leading and managing people
Ability to self-discipline by setting and meeting strict deadlines while ensuring that other managers correspondingly adhere to such deadlines
Creative, innovative and ideas driven; capable of identifying innovative strategic development opportunities and driving the creation of new ideas and/or stimulating other’s, internally or externally to do so
Excellent interpersonal and communication skills, both verbal and written
Ability to develop strong working relationships at all levels, both internally and externally
Ability to fully assess situations, grasp issues, solve problems, and make clear concise recommendations on key operational decisions
Ability to multi-task and prioritize responsibilities in a fast-paced environment
Self-motivated individual with a high level of initiative and commitment
Preferred Qualifications:
Bachelor’s degree
Qualified certifications in AI, data analytics (tableau, power BI), Six Sigma, or another equivalent
Proven results in strategic planning, change management, stakeholder engagement, and performance optimization
Work Environment:
Standard office/OCC environment, use of computers and other office equipment
Some travel is…