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This position reports to:
Service Team Leader
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In this position, you will perform service activities in accordance with work instructions and ABB quality and safety guidelines. You will ensure excellent customer service on a daily basis by planning service assignments and executing them in line with customer requirements and expectations. Through your clear and professional communication, you will contribute to customer satisfaction and loyalty by providing transparent information regarding schedules, processes, and expectations.
Work model: Field-based
This role is part of the Electrification, Smart Power division in Baden. Your key stakeholders will include customers, field service colleagues, and the internal service coordination team.
You will be mainly accountable for:
Collaborate with customers on-site to identify optimization opportunities and resolve existing challenges
Perform service assignments, identify technical issues, and conduct on-site or remote analysis within the service categories and product areas for which you are certified
Prepare material lists for service assignments and ensure that all required materials, spare parts, and tools are available, complete, and in proper working condition
Provide training to field service colleagues and customers as required
Our team
You will become part of a collaborative and supportive team where you can continue to grow both professionally and personally.
Your qualifications
Completed vocational training as an Automation Technician, Electrician, Electrical Installer, Electrical Planner, or a comparable technical qualification
At least 3 years of professional experience in automation, electrical engineering, or a related technical field; experience with UPS systems (uninterruptible power supply) is an advantage
Solid knowledge of electromechanical systems, diagnostic tools, and service processes in an industrial environment
Strong customer focus, flexibility in adapting to changing requirements, and a solution-oriented and collaborative approach to teamwork
Fluent German and basic English skills for professional communication with customers
Willingness to travel, participate in an on-call rotation, and occasionally work weekends; primary service area: Region Central Switzerland
Valid driver's license for assignments within Switzerland
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In dieser Position führen Sie Servicearbeiten gemäss den Arbeitsanweisungen sowie den Qualitäts- und Sicherheitsrichtlinien von ABB durch. Sie stellen täglich einen ausgezeichneten Kundenservice sicher, indem Sie Serviceeinsätze planen und diese entsprechend den Anforderungen und Erwartungen der Kunden ausführen. Durch Ihre klare und professionelle Kommunikation tragen Sie zur Kundenzufriedenheit und Kundenbindung bei, indem Sie transparente Informationen zu Zeitplänen, Abläufen und Erwartungen vermitteln.
Arbeitsmodell: Aussendienst
Diese Position ist Teil der Division Electrification, Smart Power in Baden. Zu Ihren wichtigsten Ansprechpartnern gehören Kunden, Kolleginnen und Kollegen im Field Service sowie das interne Service-Koordinationsteam.
Sie sind hauptsächlich verantwortlich für:
Zusammenarbeit mit Kunden vor Ort, um Optimierungsmöglichkeiten zu identifizieren und bestehende Herausforderungen zu lösen
Durchführung von Serviceeinsätzen, Identifizierung technischer Probleme sowie Durchführung von Analysen vor Ort oder aus der Ferne innerhalb der Servicekategorien und Produktbereiche, für die Sie zertifiziert sind
Erstellung von Materiallisten für Serviceeinsätze und Sicherstellung, dass alle erforderlichen Materialien, Ersatzteile und Werkzeuge vollständig verfügbar und in einwandfreiem Zustand sind
Durchführung von Schulungen für…