At ABB , we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
RDC Planning & Fulfillment Lead
__
In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction.
The work model for the role is: Onsite in Lancaster, TX (Dallas region) #LI-Onsite
Your role and responsibilities:
Independently solves the most complex customer support issues.
Ensures the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, Feeder Factories, and other internal and/or external teams.
Recommends appropriate solution for customer requests, and coordinates with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place.
Keeps the customers proactively informed on the issue status based on the inputs received and clarifies their doubts.
Ensures a positive customer experience throughout the entire process.
Prepares and analyzes regular statistics (e.g., forecast) using available tools and collecting additional relevant information.
Tracks regular sales performance against the target and shares insights with the management.
Monitor and develop the strategy to ensure 100 % ROTD
Proactively identify fulfillment issues and communicate them to customers. Work with PMM or Engineering to provide alternate materials if possible.
Our Team Dynamics
Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.
Qualifications for the role:
Bachelor's degree in Engineering, Computer Science, Business Administration, or related field and 6+ years of experience is the following: Incoterms knowledge, customer experience success, project execution, and/or supply chain is required. We will also consider an Associate's Degree in Engineering, Business Administration or related field with 8+ years of relevant work experience or a HS Diploma/GED and 10+ years of relevant experience
Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization. • Previous Supply Chain Experience
Advanced ability to use Microsoft Office products.
Advanced ability to use SAP.
Moderate ability to Project Manage using MS Project or Excel.
Advanced ability to write test plans and reports detailing test results.
Advanced ability to stay organized and meet deadlines on administrative duties.
Collaborates well with others.
Works with a sense of urgency and ownership; until the job is complete
Candidates must already have work authorization that would permit them to work for ABB in the US.
What's in it for you
We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color,…