At ABB , we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
ELIP - Technical Support Manager
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JOB PROFILE SUMMARY
Acts as the first point of contact for ABB customers, with the intention to make ABB an easy and trusted choice to do business with. Provides excellent customer support by processing customer inquiries and resolving them on time and in an appropriate manner. Provides internal and external customer support such as technical support, order and payment related assistance, forwarding supplier offers, finding the right speaking partner, etc., and coordinates with relevant resources to have complete case ownership and to improve customer satisfaction. Improves customer experience and first contact to cash transition rate and creates more business opportunities for ABB.
Roles & Responsibilities:
Assist customers, sales agents and end users in proper selection and application of ABB Installation Products.
Provide product training to others on features, benefits and application of products.
Work with product and marketing groups to promote an enhance ABB Installation Products.
Develop and provide customized documentation as required by users and customers.
Read and interoperate general engineering data such as sales drawings, manufacturing drawings, bill of materials as well as electrical codes and standards.
Enhance sales of ABB Installation Products by recommending associated products to user.
Interface with numerous other groups such as engineering, plant operations, marketing and sales.
Responsible for providing technical application information and assistance, including training, to customers, sales agents and end users.
Job Qualifications
At least 2 years of experience in manufacturing, distribution or customer service function
At least 2 years of experience using Microsoft Office Applications in business setting.
At least one year experience working in a fast-paced environment dealing with high volume of phone calls, e-mails and e-messaging.
At least two years of experience in a position that requires good problem-solving ability.
Required Skills
MS Word
Customer Service skills
Record Keeping Skills
Time Management Skills
MS Excel skills
Customized documentation skills
Soft Skills
Prioritizing skills
Self-Driven
Problem-solving and resourcefulness
Flexibility/Adaptability
Detail Oriented and Organized
Verbal and Written Communication
Multi tasker
What's in it for you:
We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday…