Customer Service Representative – Inbound Call Center
Harrisburg, PA | $19/hour | Full-Time | Onsite | Monday–Friday
A New Season, A Fresh Start, A Great Opportunity!
As the seasons change, it's the perfect time to explore a new opportunity and put your customer service skills to work!
Abel Personnel is hiring Customer Service Representatives for a full-time, onsite call center position in Harrisburg, PA.
Do you enjoy helping customers, solving problems, and working in a professional office environment? This opportunity offers consistent weekday hours, valuable benefits, and the chance to strengthen essential skills in customer service, data entry, account support, communication, and problem-solving.
If you're looking for a dependable position where your skills and dedication make a difference, we'd love to hear from you!
What You'll Enjoy
Competitive Pay : $19 per hour
Consistent Weekday Schedule : Full-time, Monday–Friday, with shifts of 8:30 AM–5:00 PM, 9:00 AM–5:30 PM, or 9:30 AM–6:00 PM
Paid Training : Comprehensive training to help you feel confident and prepared
Paid Time Off & Holidays : 40 hours of PTO and paid holidays, with eligibility beginning after the first 90 days of employment
Insurance Benefits: Medical, dental, vision, and life insurance options
Referral Bonuses: Opportunities to earn bonuses by referring qualified individuals to Abel Personnel
Employee Appreciation Events: Fun activities and recognition throughout the year
Free Parking: Convenient onsite parking
Supportive Office Environment: A structured, team-oriented workplace with clear expectations and ongoing support
What You'll Be Doing
As a Customer Service Representative, you'll handle a variety of inbound customer calls involving account information, billing, and payments. Some inquiries require quick answers, while others involve detailed account research and problem-solving. You'll work in a structured call center environment where accuracy, professionalism, and customer service are essentia l.
Your responsibilities will include:
Answering inbound customer service calls and assisting with account inquiries
Responding to questions regarding customer accounts, balances, billing, and payments
Researching account information and resolving customer concerns professionally and efficiently
Processing account updates and maintaining accurate customer records through data entry
Navigating multiple computer systems while documenting interactions in real time
Handling challenging customer conversations with patience and a solutions-focused approach
Following established procedures while maintaining accuracy, quality, and excellent customer service
What We're Looking For
Minimum 1 year of customer service experience required (call center experience preferred)
High school diploma or GED
Strong computer proficiency, including accurate data entry, documentation, and the ability to navigate multiple systems
Excellent verbal communication and active listening skills
Strong problem-solving abilities and attention to detail
Ability to multitask and remain organized in a fast-paced environment
Commitment to dependable attendance, punctuality, and consistent job performance
Professional, patient, and courteous approach to customer interactions
Ability to work full-time, onsite in Harrisburg, PA
Additional Requirements: Successful completion of applicable background screening, drug screening, and employment reference checks.
Ready to Take the Next Step?
If you're ready to put your customer service experience to work, strengthen your professional skills, and enjoy consistent weekday hours in a supportive office environment, we'd love to hear from you!
Apply today with Abel Personnel and take the next step toward a rewarding new opportunity!
Abel Personnel is an Equal Opportunity Employer.