REPORTING TO: VP, Technology UK&I and dotted line reporting to Head of Products, Partnerships & Innovation
LOCATION: Heathrow
SHIFT PATTERN: 40 hours per week. Monday to Friday (Hybrid- 3 days in the office/ 2 days remote)
SALARY: Competitive
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ROLE OVERVIEW AND PURPOSE
The Senior Manager- UKI Applications is responsible for leading the operational management, governance, continual improvement and strategic development of the organisation's portfolio of enterprise operational applications across the UK & Ireland.
The role ensures that enterprise technology applications remain secure, reliable, scalable and aligned with operational and business requirements throughout their lifecycle, delivering effective technology capabilities that enable frontline operations and support functions.
Working in partnership with business leaders, technology teams, suppliers and external partners, the role provides leadership across UK&I application services, ensuring systems are effectively governed, continuously improved and capable of supporting the organisation's evolving operational needs.
The role also provides UK&I application expertise throughout the evaluation, design, implementation, transition and optimisation of technology solutions, ensuring new and enhanced capabilities are operationally supportable, scalable and aligned with business objectives.
As the leader of the UK&I Applications function, the role is accountable for developing a high-performing team, establishing operational standards and ensuring UK&I applications consistently deliver value to the organisation.
CORE AREAS OF RESPONSIBILITY
UK&I Application Leadership
Operational Service Ownership
Business Partnership & Technology Enablement
UK&I Application Governance
Continuous Improvement & Service Optimisation
Supplier & Vendor Management
People Leadership
KEY RESPONSIBILITIES
UK&I Application Leadership
Lead the UK&I Applications function, providing strategic and operational leadership for the organisation's portfolio of operational applications.
Establish the vision, operating model and standards for the UK&I Applications function, ensuring services remain aligned with business priorities and Technology objectives.
Develop and maintain the UK&I application portfolio, ensuring applications remain effective, scalable, supportable and fit for purpose.
Provide leadership across the application lifecycle, ensuring operational readiness, resilience and continual improvement are embedded into all services.
Champion best practice in UK&I application management, service delivery and operational excellence.
Operational Technology Service Ownership
Own the operational performance, administration, configuration, support and continual improvement of UK&I applications within the function's portfolio.
Ensure UK&I applications achieve agreed service levels, operational performance, availability and user satisfaction.
Establish and maintain effective operational processes covering application support, change management, release management, configuration management and service transition.
Ensure UK&I applications remain resilient, maintainable and capable of supporting business growth and operational change.
Lead the ongoing review of application performance, identifying opportunities to improve service quality, operational efficiency and user experience.
Business Partnership & Technology Enablement
Build trusted relationships across operational and support functions, acting as the primary Technology partner for operational applications.
Translate business challenges and operational requirements into practical, scalable technology solutions.
Provide UK&I application expertise throughout business initiatives, ensuring operational considerations are incorporated into solution design, implementation and…