ABOUT ABOON
Setting up a 401(k) shouldn't be the hardest thing a business ever does. But retirement plan administration is complex, fragmented, and manual — and it slows down both business owners and the advisors who serve them. Aboon was founded to change that.
We're an AI-native third-party administrator (TPA) that makes it easy for advisors to offer 401(k)s and other retirement products by pairing streamlined workflows with dedicated human service. Backed by leading investors including Bain Capital and Edward Jones Ventures, we bring decades of experience building for advisors and the retirement industry. We're looking for exceptional, mission-driven people to build it with us.
ABOUT THE ROLE
The Associate Plan Administrator, 3(16) Services supports the administrative fiduciary functions served by Aboon, working alongside a dedicated Relationship Manager and 3(16) Services Lead.
Success in this role means ensuring that participants are enrolled on time, contributions remitted accurately, notices delivered within regulatory timeframes, distributions and loans reviewed timely, and issues identified and addressed before they become larger problems — while actively identifying opportunities for automation.
WHAT YOU’LL DO
Eligibility and Enrollment
- Review employee data and plan provisions to determine eligibility for plan participation
- Coordinate timely eligibility notification and enrollment of newly eligible participants
- Assist with monitoring and tracking of automatic enrollment and annual automatic deferral rate escalation
Payroll and Contribution Monitoring
- Review payroll contribution and loan repayment remittance for accuracy and timeliness
- Confirm employer contributions are calculated and funded in accordance with plan document provisions
- Partner with Relationship Managers to resolve contribution issues and facilitate processing of employer contributions
Distributions and Participant Transactions
- Review and approve distribution and loan requests for eligibility, completeness, and compliance with plan provisions, escalating non-routine cases to the 3(16) Services Lead
- Monitor terminated participant accounts, provide required notifications, and coordinate accurate and timely processing of force-out and required minimum distributions
- Communicate directly with employers and recordkeepers regarding loan and distribution requests, available options, additional information needed, and approval or denial of requests
Notices and Fiduciary Compliance
- Coordinate delivery of required participant notices and disclosures within applicable IRS and DOL timeframes
- Research plan-related issues and corrective measures, and coordinate and document approved corrections with internal teams and recordkeepers
Audit Support and Coordination
- Support auditors on large plan audits by gathering requested reports and transaction detail
- Collaborate with plan sponsors, financial advisors, Relationship Managers, and Plan Administration team to ensure required plan activities are completed timely
- Document client interactions, plan data and actions taken in client folders and task management systems
Process Improvement
- Support the Plan Administration team and Relationship Managers in developing processes and implementing best practices to consistently meet service level agreements (SLAs)
- Identify opportunities to solve problems, improve efficiency, and strengthen 3(16) Services processes, including with AI
- Coordinate with our Engineering team to streamline and automate repetitive work with AI
Continuous Learning
- Stay current on industry updates, regulatory changes, and internal initiatives and understand their impact on plans, clients, participants, financial advisors and recordkeepers
WHO YOU ARE
The right person is:
- Detail-obsessed — you take pride in accuracy
- Eager to learn — you see every task as an opportunity to improve and ask questions to deepen your understanding
- Team-oriented — you collaborate well, share…