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With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Belonging at Absa
Absa is committed to creating an inclusive workplace where everyone can thrive. We are an equal opportunity employer and welcome applications from suitably qualified individuals from diverse backgrounds. In support of our Diversity, Equity, Inclusion and Belonging (DEIB) commitments and Employment Equity objectives, preference may be given to candidates from underrepresented designated groups, including persons with disabilities. We encourage applicants who may require reasonable accommodation during the recruitment process to let us know so that appropriate support can be provided.
Job Summary
Join the Commercial Lending Technology team within CIB Investment Banking Technology, where you will serve as the critical link between business stakeholders and technology teams responsible for supporting and enhancing Commercial Lending platforms.
This role combines Business Analysis, Systems Analysis, Testing, and Application Support responsibilities. The successful candidate will develop a deep understanding of Commercial Lending products, processes, data, and technology solutions to support business users, investigate production incidents, define requirements, and deliver sustainable technology improvements.
You will work closely with business stakeholders, technology teams, operations teams, and external vendors to ensure technology solutions continue to meet business and operational needs while maintaining platform stability and supporting strategic change initiatives.
Job Description
Key Responsibilities
Business & Stakeholder Engagement
Build and maintain strong relationships with business stakeholders, technology teams, operations teams, and external vendors.
Develop a detailed understanding of Commercial Lending products, services, processes, and supporting technologies.
Facilitate workshops and stakeholder engagements to gather, clarify, and validate business requirements.
Communicate requirements, risks, dependencies, findings, and solution recommendations effectively.
Support stakeholders throughout solution design, testing, implementation, and production deployment.
Act as a trusted point of contact for functional queries relating to Commercial Lending platforms.
Business & Systems Analysis
Elicit, analyse, and document business, functional, and system requirements.
Translate business needs into user stories, functional specifications, process models, system requirements, and acceptance criteria.
Analyse business and system processes to identify risks, inefficiencies, gaps, and opportunities for improvement.
Document business processes, system interactions, integrations, and data requirements using appropriate analysis techniques and modelling tools.
Apply UML, BPMN, and other modelling methodologies where appropriate.
Maintain end-to-end traceability between business requirements, solution designs, test scenarios, and delivered outcomes.
Manage and prioritise requirements, defects, and enhancement backlogs.
Assess solution impacts across systems, interfaces, and dependent technologies.
Application Support & Incident Management
Provide functional and analytical support across the Commercial Lending technology estate.
Investigate production incidents, business queries, and service requests.
Perform root cause analysis and coordinate issue resolution with business users, support teams, developers, infrastructure teams, and vendors.
Analyse system behaviour, interfaces, integrations, and data flows to diagnose issues.
Track incidents through to resolution and communicate progress to stakeholders.
Identify recurring issues and support the implementation of preventative…