At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.
With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.
If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™.
P1-Desktop Support Engineer (Site Support)
Business Title: Desktop Site Support Engineer
Desktop Support (Site Support) Engineer
1. POSITION SUMMARY
The Desktop Support (Site Support) Engineer is responsible for providing onsite IT support to end users and ensuring the reliable operation of desktop computing environments, hardware, software, and IT services at the assigned site.
The role provides hands-on technical support for laptops, desktops, peripherals, operating systems, applications, network connectivity, and endpoint management. The engineer will work closely with central IT, EUX/Desktop Engineering, Network, Security, Application, and other technical teams to resolve complex issues and support IT projects.
The position also supports the complete IT asset lifecycle, including device provisioning, deployment, inventory management, repair, replacement, recovery, and retirement.
2. ESSENTIAL JOB FUNCTIONS:
Provide onsite technical support to end users for hardware, software, operating system, and connectivity-related issues.
Troubleshoot and resolve issues involving laptops, desktops, monitors, docking stations, keyboards, mice, printers, and other IT peripherals.
Perform laptop provisioning, imaging, configuration, deployment, reimaging, and replacement activities.
Support Windows 11 endpoint environments and troubleshoot operating system-related issues.
Support endpoint management activities using Microsoft Intune, Windows Autopilot, Entra ID, and related Microsoft technologies.
Install, configure, and troubleshoot standard corporate applications and software.
Provide support for Microsoft 365 applications, including Outlook, Teams, OneDrive, and related services.
Troubleshoot VPN, network connectivity, authentication, MFA, and remote-access issues.
Support new-hire onboarding, including laptop preparation, software installation, device assignment, and user setup.
Support employee offboarding activities, including device recovery, data/access coordination, and asset updates.
Manage and maintain accurate IT asset and inventory records.
Coordinate hardware repairs, replacements, warranty claims, and vendor support activities.
Monitor and manage incidents and service requests through the IT ServiceNow management system.
Ensure tickets are updated with appropriate troubleshooting details and resolved within defined SLA targets.
Escalate complex technical issues to appropriate central IT or engineering teams.
Coordinate with Network, Security, Application, Infrastructure, EUX/Desktop Engineering, and other IT teams for issue resolution.
Provide onsite support for IT projects, office moves, hardware refreshes, migrations, and technology deployments.
Follow established IT policies, security standards, procedures, and change-management processes.
Create and maintain technical documentation, knowledge articles, and standard operating procedures.
Provide clear and professional communication to users regarding issue status, resolution, and expected timelines.
3. SUPPLEMENTAL JOB FUNCTIONS:
Assist with IT audits, asset verification, and periodic inventory reconciliation.
Assist with testing and deployment of new hardware, software, and endpoint technologies.
Support pilot programs and technology rollouts at the assigned site.
Assist…