At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.
With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.
If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™.
The anticipated salary range for this position is $$18.75 - $19.00 hourly. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Order Management (Work Cells)
As part of this small team, the incumbent will process new starts, new orders and refills requiring intervention to completion, meaning the order is clinically appropriate, reimbursable and patient’s out‐of‐pocket expense is collected.
Enter new orders into the pharmacy computer system
Obtain all necessary billing and clinical documents.
Adjudicate NCPDP online claims and collect past due balances and patient’s out‐of pocket expense for the current order.
Notify customer of shipment.
Insurance Verification Call Team (IVC)
Pharmacy Technician II may work on the IVC team. This functional team supports work cells by verifying insurance for orders being processed in the work cells.
Call insurance company to verify patient coverage
Submit patient information online to verify patient coverage for those insurance companies that offer the online service.
Meet IVC team turnaround time service level agreement with work cells.
Patient Care Coordination Team (PCC)
Pharmacy Technician II may work on the Patient Care Coordination Team. This functional team contacts Apria patients to see if they would like APN to provide them pharmacy services along with the nebulizer Apria provides them.
Make outbound calls to existing Apria customers to offer them APN pharmacy services.
Obtain demographic and billing information from prospective APN customer
Enter new accounts in the pharmacy computer system
OTHER DUTIES
Performs other duties as required.
MINIMUM REQUIRED QUALIFICATIONS
Education and/or Experience
High school diploma or GED
1 to 3 years of pharmacy or related work experience
Apria Pharmacy Network personnel are expected to participate in appropriate continuing education as may be requested and/or required by their immediate supervisor or the company. In addition, APN personnel are expected to accept personal responsibility for other educational activities to enhance job‐related skills and abilities and attain any and all necessary continue education credits required for job related licenses. All personnel must attend mandatory educational programs.
Certificates, Licenses, Registrations or Professional Designations
Licensed and/or nationally certified technician or the ability to apply for and obtain a license in the state pharmacy is located.
SKILLS, KNOWLEDGE AND ABILITIES
Excellent interpersonal skills and well‐developed verbal and written communication skills.
Excellent organizational skills and detail oriented.
Excellent customer service skills.
Ability to work independently, meet deadlines, establish priorities, and be flexible.
Ability to perform accurately and efficiently.
Ability to maintain composure on phone when handling customer calls.
Ability to adapt to frequent changes in workload
Ability to adjust priorities quickly as circumstances dictate
Ability to interact appropriately with colleagues and customers for different purposes and in different contexts.
Ability to establish and maintain cooperative working relationships with co‐workers.
Ability to perform a variety of…