Agentic Strategy & Advisory Consultant , Song Service
CL9 - Consultant
London
We are Accenture Song, the world's largest tech-powered creative group. For us, customer experience is not an add-on; it’s foundational to who we are and how we empower our clients. As the world’s largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people’s lives better, more productive, and more meaningful.
As an Agentic Strategy & Advisory Consultant in Accenture Song Service, you will support the shaping and delivery of AI strategy engagements, translating agentic capability into compelling business cases, measurable outcomes and strategic roadmaps.
Our mission: Is to help our clients to deliver exceptional human and agentic experiences that deliver simplicity , cost transformation , and an engine for growth .
Every interaction is a moment to resolve, deepen trust, build loyalty, and demonstrate the brand promise when it counts most.
If you're looking for a challenging career working in a vibrant environment with access to training and a global network of specialists, this is the role for you.
As a team
The Service practice sits within Accenture Song. Our vision is to deliver iconic client outcomes. A shared purpose or our people; to grow, to build new skills, and do our best work .
We focus on:
Reinventing customer service across physical, digital / app-based and AI-powered channels
Data-driven transformation across service to reduce cost and drive growth
Designing future-ready service models , enabled by platforms, data and automation
Embedding GenAI, intelligent automation and decisioning into customer service journeys and operations
Supporting clients to define a customer-first mindset , helping them shape their business and operating models
Delivering measurable business outcomes , not just great experiences
We work across the full lifecycle: from ambition and vision, through design and experimentation, to scaled delivery and adoption.
What you'll do
Support building AI strateg ies for clients
Contribute to business cases, value frameworks and AI investment narratives
Conduct competitor analysis to inform AI strategy recommendations
Use Data and Business insights to identify value opportunities for our clients, helping them track and realise benefits
Bridging business value and agentic capability, translating what AI can do into what the business should do
Support the development of client-facing materials including exec presentations, roadmaps and proposals
Build AI fluency and advisory craft through immersion in live engagements
Contribute to client delivery
Own defined workstreams within strategy projects, from research and analysis through to client presentation
Create new insights for our clients, interrogating data, building visualisations and combining with business understanding to creat e compelling narratives
Support workshops, interviews and co-creation sessions with client stakeholders
Collaborate across Song teams to bring integrated perspectives into strategy work
Grow people, capability and the practice
Contribute to thought leadership, templates and reusable assets in AI advisory
Actively develop your own AI and agentic knowledge; staying ahead of what clients are asking about
Experience Required
P rofessional experience in consulting, strategy, customer experience or digital transformation with a strong desire to specialise in AI advisory.
The most important thing for us is mindset : intellectual curiosity, business acumen, and genuine enthusiasm for what AI is changing in customer service and enterprise operations.
Core experience
Background in consulting, strategy, customer experience, digital transformation or a related field
Industry experience in Communications, Media,…