At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.
Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.
Join us to drive positive, lasting change that moves missions and the government forward!
This M365 Platform Senior Analyst will engage in administration and engineering activities focused on Microsoft 365 applications in a GCC High environment, with a particular emphasis on Exchange, Teams, SharePoint, Copilot, Entra and Power Platform. Your responsibilities will include working incidents and tasks assigned to the Infrastructure Applications team. This position is customer-facing and will require interaction with numerous users each day. Quick resolution of issues and customer satisfaction is the primary goal for you as a member of this team. Experience with PowerShell, Graph and automation processes is also highly valued.
In addition to the above, you will also need to contribute to the team outside of just daily ticket support. Showing initiative and finding ways to optimize and improve existing processes will be a requirement for this position.
What you need
Experience supporting Exchange Online
Experience supporting SharePoint Online and OneDrive
Experience supporting Microsoft Teams including voice (direct routing)
Experience supporting Power Platform (Power BI, Power Apps, Power Automate)
Experience supporting Entra, Active Directory
Good communication and customer skills
Strong Office experience, particularly with ExceL
Ability to learn and adapt to new technologies and tools as support requires
Work independently and as part of a larger group to achieve team objectives.
Contribute to process improvements and best practices across multiple technical domains
Bonus if you have
Experience supporting Exchange Server Subscriber Edition
Experience with Copilot and Copilot Studio
Experience with PowerShell and Graph
Experience with Microsoft Purview and Defender
Experience working with ServiceNow and Cayosoft
Experience working in and supporting a GCC High environment
As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia . The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.
The pay range for the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia is:
$64,000 — $124,200 USD
What We Believe
As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have…