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Job Description
Leads user interface and user experience design activities for the Hadlock contract, architecting intuitive, accessible, and mission-focused digital experiences across ServiceNow, custom applications, and enterprise platforms. Provides strategic UX leadership establishing design systems, interaction patterns, and usability standards while mentoring design teams and ensuring solutions meet federal accessibility requirements and user needs. Drives user-centered design practices integrating research, prototyping, and validation throughout the development lifecycle.
Key Responsibilities
Leads end to end UX design processes including user research, persona development, journey mapping, wireframing, and prototyping
Architects design systems and component libraries ensuring consistency across applications and platforms
Conducts user research activities including interviews, surveys, usability testing, and analytics analysis
Develops high fidelity mockups, interactive prototypes, and design specifications using Figma, Adobe XD, or Sketch
Designs ServiceNow portal experiences, service catalog interfaces, and custom application UIs
Establishes UX standards and design patterns aligned with federal accessibility requirements (Section 508, WCAG 2.1)
Leads usability testing sessions analyzing findings and driving iterative design improvements
Mentors mid-level and junior UX designers on design methodologies, tools, and best practices
Collaborates with product owners, developers, and stakeholders translating requirements into user-centered designs
Develops information architecture including navigation structures, content organization, and workflow designs
Creates design documentation including style guides, pattern libraries, and interaction specifications
Ensures responsive design approaches supporting desktop, tablet, and mobile experiences
Advocates for user needs balancing usability, accessibility, and technical feasibility
Here's What You Need
8 years of UI/UX design experience with proven expertise in enterprise application design and user research
federal experience
Location & Work Requirements: Northern Virginia area. This position requires onsite presence at the contractor facility 4 to 5 days per week.
Bonus Points If You Have
ServiceNow CSA, ServiceNow UI/UX certifications, Google UX Design Certificate (or equivalent)
Security Clearance
An active TS/SCI is required and must be willing to obtain polygraph
As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia . The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis…