Accenture Industry and Enterprise
In today’s business environment, growth isn’t just about building value – it’s fundamental to long‑term business survival. So how do organizations sustain themselves? The key is a new operating model—one that’s anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. At Accenture Industry and Enterprise , you will deliver breakthrough business outcomes for clients—by harnessing talent, data and intelligence to revolutionize their operating models.
What You’ll Do
As a KYC Agent based in Lisbon, you will conduct customer due diligence activities within the banking industry. Your role will involve verifying identities including those of the Ultimate Beneficiary Owners (UBO), assessing risks, and ensuring compliance with KYC/AML (Anti-Money Laundering) regulations. This includes reviewing documents, analyzing information to define the appropriate due diligence level, managing KYC cases, and escalating potential issues as necessary—supported by digital tools and AI-assisted workflows.
Key Responsibilities
Perform KYC due diligence for customer onboarding and regular reviews.
Accurately verify and review identity documents for completeness, validity, and consistency.
Assess customer risk factors to determine necessary levels of due diligence.
Conduct compliance checks aligned with KYC standards, regulations, and internal frameworks within the banking sector.
Collaborate with banking technology systems and AI tools to ensure accurate case management and efficient workflows.
Analyze, document, and structure findings for audit readiness and compliance reporting.
Escalate compliance gaps or client risk issues as per defined escalation protocols.
Ensure case management meets quality and deadline standards relevant to the banking sector.
Soft Skills
Positive mindset & team spirit (collaborative, supportive)
Customer focus (puts the customer at the heart of solutions and improvement ideas)
Clear communication (spoken and written; able to explain complex topics clearly)
Analytical thinking & problem solving (investigates issues, identifies root causes)
Attention to detail / accuracy (quality-focused, careful execution)
Prioritization & multitasking (manages deadlines, maintains overview under pressure)
Autonomy / ownership (works independently, takes responsibility for outcomes)
Learning agility (willingness to learn and build expertise over time)
Stakeholder management (works effectively with internal/external parties; coordinates resolution)
What You Bring
Qualifications
Education
Bachelor’s degree (or equivalent) in Finance, Economics, Business Administration, or a related field; or comparable relevant experience.
Language
Proficient in English (B2 level or higher); French and/or Dutch is a plus.
Experience
We are seeking dynamic candidates with a strong willingness to learn. Previous experience in transaction banking operations, KYC or KYR, or a comparable environment (such as a bank, corporate treasury, or shared service center) would be considered an advantage, though it is not a mandatory requirement.
Legal: Must own a valid work permit or EU/Schengen Space Nationality to legally work in Portugal.
May be required to work on Client-observed holidays and local holidays
Weekend availability may be required
Overtime may be required to meet deadlines or project needs
You must submit your CV in English.
What We Offer
Health insurance
Life Insurance and Pension Plan Programs
Free medical services at the office (Physician, Nutritionist, Psychologist)
Wellness programs
Flexben Program (Support for Education, Kindergarden, Training, Technology, Health)
Employee Share Purchase Plan
Personalized training paths and access to Udemy and Plurisight Plataforms
Flex-ability program (financial and flexible support for people with disabilities)
Special banking conditions
About Accenture
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