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The Payments Programs Advisor is responsible for the end‑to‑end coordination, execution, and optimization of payment-related programs, including payment offers, gift cards, fuel discounts, and mobile app initiatives. The role operates at the intersection of marketing, operations, technology, and external partners, ensuring seamless delivery of programs aligned with business objectives and performance targets.
This role supports the development and execution of annual and tactical plans, translating strategy into action through strong cross-functional coordination and stakeholder alignment. The individual is accountable for managing day‑to‑day program execution, optimizing consumer offers and journeys, and ensuring performance against defined KPIs and SLAs.
A key component of the role involves managing vendor and partner relationships, supporting marketing initiatives and communications, and leveraging insights from data, market trends, and consumer behavior to drive continuous improvement. The role also owns the oversight of accounting and operational processes, including budgeting, invoicing, forecasting, reconciliations, and reporting, while ensuring adherence to governance, controls, and compliance requirements.
Additionally, the role provides support for digital and mobile app initiatives, resolves operational issues and escalations, and contributes to program stability and customer experience. It also supports secure data handling practices required for payment programs.
Overall, this role combines program management, marketing execution, program stewardship, and stakeholder leadership to ensure effective delivery, governance, and continuous optimization of payment programs.
Key Responsibilities:
Program Management & Planning
Develop and execute payment offer annual plans in collaboration with client stakeholders (Vendor partners, Field Marketing, Marcom, and PLSO)
Engage with the Marketing team in the development and review of present and future 1YSMP (one year sales and marketing plan)
Develop and execute tactical plans while identifying opportunities to enhance consumer offers and journeys
Coordinate communication to ensure alignment and shared understanding of plans, KPIs, and SLAs
Program Execution & Optimization
Collaborate with adjacent teams and third-party vendors to execute tactical plans, establishing regular connects with stakeholders
Identify and act on opportunities to optimize consumer offers and journeys through targeting and performance management (including D2C). Lead exploration and ideas generation
Execute Employee and Annuitant Fuel Discount Program
Continuously optimize campaigns, promotions, and program deployment based on internal and external market factors
Marketing & Consumer Engagement
Proactively identify and communicate payment technology enablement, trends, and insights on consumer behaviors and preferences.
Explore opportunities with existing vendors and bring forward added value programs
Understand Marcom strategy to support program KPIs and SLAs and contribute to their…